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Checklist
What to look for while choosing your outsourcing partner?
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X
Solutions
Customer Lifecycle Management
Revenue Growth
Tech Support
Content & Cataloging
Next-Gen Back Office Support
Enterprise E-Surveillance
Industries
BFSI
E-Commerce
Telecom & Media
FMCG/FMCD
Healthcare
Education
Travel & Hospitality
WFH Solution
Overview
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Features
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About Maxicus
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Customer Support & Outsourcing Glossary
Too much jargon? A frequent Googler for abbreviations? Here's all that you need to know to understand the nitty-gritty's of the Customer Support & Outsourcing Business
A
Attrition
Automatic Call Distributor (ACD)
Average Talk Time (ATT)
C
C-SAT
Contact Center
Customer Experience Management
Customer Journey
Customer Lifecycle Management (CLM)
Customer Onboarding
Customer Relationship Management (CRM) Tool
E
Employee Onboarding
Employee Training
Escalation
Estimated Wait Time
F
First Call Resolution (FCR)
I
In-App support
IVR (Interactive Voice Response)
K
Key Performance Indicator (KPI)
Knowledge Base
L
Lead Generation
Learning Management System (LMS)
Live Chat
M
Machine learning (ML)
O
Online reputation management (ORM)
Operational Costs
Outsourcing
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
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