<
Winner of
Outsourcing Innovation of the Year 2020
Read more
X
Solutions
Customer Lifecycle Management
Revenue Growth
Tech Support
Content & Cataloging
Next-Gen Back Office Support
Enterprise E-Surveillance
Industries
BFSI
E-Commerce
Telecom & Media
FMCG/FMCD
Healthcare
Education
Travel & Hospitality
Work From Home
Overview
Solutions
Features
Resources
Blog
Case Studies
Outsourcing Hub
Contact Us
Customer Support & Outsourcing Glossary
Too much jargon? A frequent Googler for abbreviations? Here's all that you need to know to understand the nitty-gritty's of the Customer Support & Outsourcing Business
A
After sales service
Attrition
Automatic Call Distributor (ACD)
Average Talk Time (ATT)
B
Back office optimization
Blended AI
C
C-SAT
Cataloging
Chat process
Churn Rate
Contact Center
Content Moderation
Customer Experience Management
Customer Journey
Customer Lifecycle Management (CLM)
Customer Onboarding
Customer Relationship Management (CRM) Tool
Customer Retention
Customer Service
E
Employee Onboarding
Employee Training
Escalation
Estimated Wait Time
F
First Call Resolution (FCR)
I
In-App support
IoT (Internet of Things)
IVR (Interactive Voice Response)
K
Key Performance Indicator (KPI)
Knowledge Base
L
Lead Generation
Learning Management System (LMS)
Live Chat
M
Machine learning (ML)
O
Online reputation management (ORM)
Operational Costs
Outsourcing
Q
Quality Monitoring
S
Self-service
Software-as-a-Service (SaaS)
V
Virtual Agent
Voice of Customer (VoC)
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Are you ready to scale your business?
Get in Touch
×
About the Client
Get Complete Case Study
Key Takeways:
×
Get a call back
×
Contact Us
We are using cookies to enhance user experience. Click Accept to give us your permission.
Accept
Decline
