Making Every Interaction Count for YOU

Maxicus is not just your outsourcing partner –
we go the extra mile to:

Foster meaningful interactions for your customers
Build exceptional engagement at both assisted and digital channels
Accelerate your digital transformation journey

Digitally Transforming Customer Experience For Leading Global Brands

The Maxicus Edge

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Years in
Business

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Solution
Providers

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Transactions
Processed

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Happy Customers
per Day

Our Customer Engagement Model

A Digital-first, Agile Approach
to Empower YOU

Our expertise in leveraging digital technology, combined with a deep understanding of consumer behavior,
makes us perfectly poised to build scalable solutions for all your business needs!

Customer Lifecycle
Management

A benchmark in delightful customer support

Customer Acquisition & Onboarding
Omni Channel Support
Customer Retention

Revenue
Growth

Leveraging innovative lead generation initiatives

Phygital & V-commerce Lead
Generation & Qualification
Sales & Revenue Enhancement

Tech
Support

Enhancing the performance of digital solutions

Digital Devices Support
App Support
Diagnostics & Configuration

Content &
Cataloging

Stellar catalogs & consistency across user generated content

Content Moderation
Data Labeling & Annotation
Cataloging

Next-gen Back
Office Support

Outsourcing all back-office processes for a powerful core

Data Processing
Transaction Processing Support
Document Verification Services

E-Surveillance
Monitoring

An eagle eye view of operations within organization

Live 24×7 Monitoring
Remote Surveillance
Virtual Quick Response Team

Case Studies

Delivering the Best Results for YOU

20% increase in conversion rates for a leading Indian automobile Unicorn

20% increase in conversion rates for a leading Indian automobile Unicorn

Maximizing revenue growth for India’s largest Iron & Steel Company

Maximizing revenue growth for India’s largest Iron & Steel Company

$2 million in additional revenue for a Fortune 100 brand during lockdown

Generating 10 Crores+ additional annual revenue for the world’s largest electronic company

Generating 10 Crores+ additional annual revenue for the world’s largest electronic company

Supporting a food-delivery player to stay on top of the Indian market with 100% WFH support

Supporting a food-delivery player to stay on top of the Indian market with 100% WFH support

How Maxicus augmented customer satisfaction for India’s first teenager’s neobank

How Maxicus augmented customer satisfaction for India’s first teenager’s neobank

How Maxicus reduced AHT for query resolution to 70% for a leading private payment bank

How Maxicus reduced AHT for query resolution to 70% for a leading private payment bank

How Maxicus expanded sales to over INR 20 Million for a leading steel manufacturing corporation

How Maxicus expanded sales to over INR 20 Million for a leading steel manufacturing corporation

How Maxicus improved over 2 Million user interactions with 30% growth in First Call Resolution (FCR) for a leading eSports company

How Maxicus improved over 2 Million user interactions with 30% growth in First Call Resolution (FCR) for a leading eSports company

Back office operations & content cataloging for a unicorn food-tech startup

Back office operations & content cataloging for a unicorn food-tech startup

Learn how we helped a Fortune 50 company achieve:

Increase in
conversion rate

Customer
satisfaction scores

Net promoter
score (NPS)

Download Case Study

Here’s what sets us apart from a traditional BPO

Blog

Discover how omnichannel communication can create personalized experiences

The Future is Phygital: Physical and Digital

How do you measure the success of your customer experience?

Embrace the New Normal with Phygital

Enhance Your Customer Experience Strategy with These Quick Tips

What Makes Business Process Outsourcing the Right Fit for Your Company?

Virtual Shopping: A Step into the Future of Retail

Top 5 Reasons Why Your Bank Needs Back Office Support

How to Leverage Business Process Outsourcing for Building Better Workflows

Unlocking Phygital: Here’s Everything You Need to Know!

Want to be a part of a next-gen workforce?

Give your career a boost with Maxicus.

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