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Creating great customer engagement

Experience is defined by Engagement. Intelligently blend the human EQ and machine IQ to not only make transactions with your customers, but interactions that last in their memories. Take your customers’ experience a notch above by building exceptional engagement at both assisted and digital channels.

The customer is at the heart of all that we do

And our framework is thoughtfully built to deliver our brand promise.

Process KPIs
From brand NPS scores to customer acquisition, we deliver numbers across the entire spectrum of customer operations.
Impactful Customer
Human EQ to consistently deliver exceptional customer engagement and elevate your customer experience.
Business Value
We go the extra mile and offer rare customer insights to transform business processes for our partners.
Integration of
Seamlessly integrate your tech platforms or use ours, built with years of analysis of customer insights.


Maxicus merges consumer behavior with technology to build solutions by understanding the friction between the two. Scalable solutions for all of your business needs to help gain an unfair edge over competition.

Digital Enablement


We collaborate with you to leverage technology to build digital solutions that will accelerate your business’ digital transformation journey.

  • AI-based Self Service
  • Business Process Automation
  • App Support

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Customer Experience

Customer Experience Management

Make consumers your brand mascots by becoming a benchmark in delightful customer experience.

  • Omni-Channel Customer Service
  • Revenue Growth
  • NPS Enhancement

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Next Gen Back
Office Support

Next Gen Back Office Support

From data entry to building data sets, outsource all back office processes to power your core.

  • Cataloging & Content Moderation
  • Data annotation & Labeling
  • Image Tagging & Enrichment

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Enterprise E-Surveillance

Ensure optimum efficiency by keeping an eagle eye view of operations within your organization using intelligent tech.

  • Object Detection & Tracking
  • Analytics-based Quality Control
  • Managed Services

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Explore our capabilities to expand yours

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Case Studies

Expertise Delivered

Agile and adaptable solutions that bring significant results.

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The Maxicus Edge

Maxicus derives its name from its goal of Maximizing Customer Experience.

We are an independent business unit under the KocharTech umbrella, functioning as a technology driven Back Office Operations vertical.


Years in Business


Solution Providers


Transactions Processed


Happy Customers per day

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business capabilities

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Our Clients



Why Email Support is an Important Part of Customer Service

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Top Reasons Why Startups Prefer Customer Support Outsourcing

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Customer Experience amid Digital Disruption: CIOs & CXOs

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Work From Home

With Maxicus’ Work From Home Program, we help professionals match their skills to the right job.
No matter where you are, work and flexibility will follow.

Coming Soon

Are you ready to scale your business?

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