We, at Maxicus, intelligently blend the human EQ and machine IQ to foster interactions that last in your customers’ memories. Take customer experience a notch above by building exceptional engagement at both assisted and digital channels.
Maxicus merges consumer behavior with technology to build solutions by understanding the friction between the two. Scalable solutions for all of your business needs to help gain an unfair edge over competition.
Make consumers your brand mascots. Become a benchmark in delightful customer support throughout customer lifecycle.
Support your sales team with the best lead generation initiatives. Discover and build revenue streams by connecting to the right people.
Leverage tech support to enhance the performance of digital solutions that accelerate your business’ digital transformation journey.
Ensure the best for your business with Maxicus. Build stellar catalogs and maintain consistency across user/seller generated content.
From data processing to ensuring seamless customer transactions, outsource all back-office processes to power your core.
Ensure maximum efficiency by keeping an eagle eye view of operations within your organization using intelligent tech.
Our association with Maxicus has been very fruitful. The team is very professional and truly understands the needs of business. Initially, we were doubtful in outsourcing our business but now feel very happy about it. Strongly recommend Maxicus.
Lovely Professional University
Maxicus has been a key partner for over 2 years now, contributing to our growth as a top-notch BPO services provider. With tremendous growth achieved over a short period, came severe growing pains. But Maxicus’ deep-rooted knowledge and top of the class service offerings, took much of the pain out of the process. They sincerely put our interests first and emerged as one of the best business partners for Cars24.
Cars24
Maxicus has been quick to grow our revenue multifold in a very short period of time. The teams were efficient and took strategic steps to streamline lead conversion at a steady rate. Their calibration with our team warrants a special mention. We, at Tata Steel, look forward to doing more business with Maxicus!
Tata Steel
We chose Maxicus on basis of their previous experience in e-commerce & tech prowess. Our journey has scaled the operations from 20 FTE’s to 230 FTE’s in less than a year with no hiccups. We’ve seen an improvement of 15% in C-SAT post them coming on-board. We’re very happy with their work on technology & overall contact centre operations.
Meesho
349%+
increase in m-on-m activations
21k+
activations completed over the project
33%
increase in account activations per agent/day
11%
decrease in documentation rejection rate
41.9K+
Customers onboarded on app
18.3K
Customers completed their KYC
8m to 254m
Transactions volume jumps for dormant accounts
36%
Increase in account activations/agent
20%
Reduction in cost/activation achieved
33.6k+
Activations completed over the project
45k
Catalogs created & uploaded in the last quarter
35
Avg. number of catalogs created by agent/day
87%
Orders successful
200%
Increase in daily avg. sales value
17%
Decrease in order cancellations
45%
Reduction in Average Handle Time
75%
Reduction in escalations to client
5X
Volume of customer queries handled
28%
Increase in annual savings
19%
Reduction in AHT
17%
Reduction in TAT
200,000
Customers acquired
$30 Mn
Additional revenue generated in one year
17%
Increased footfall month-on-month
20%
Conversion Rate increased
16%
Overall NPS score improved
58%
Increase sales
164%
Increase Sign Ups
62%
Reduce cost per sign up
Maxicus derives its name from its goal of Maximizing Customer Experience.
We are an independent business unit under the KocharTech umbrella, functioning as a technology driven Business Process Outsourcing vertical.
Years in Business
Solution Providers
Transactions Processed
Happy Customers per day
With Maxicus’ Work From Home Program, we help professionals match their
skills to the right job.
No matter where you are, work and
flexibility will follow.
