We, at Maxicus, intelligently blend the human EQ and machine IQ to foster interactions that last in your customers’ memories. Take customer experience a notch above by building exceptional engagement at both assisted and digital channels.
Maxicus merges consumer behavior with technology to build solutions by understanding the friction between the two. Scalable solutions for all of your business needs to help gain an unfair edge over competition.
Make consumers your brand mascots. Become a benchmark in delightful customer support throughout customer lifecycle.
Support your sales team with the best lead generation initiatives. Discover and build revenue streams by connecting to the right people.
Leverage tech support to enhance the performance of digital solutions that accelerate your business’ digital transformation journey.
Ensure the best for your business with Maxicus. Build stellar catalogs and maintain consistency across user/seller generated content.
From data processing to ensuring seamless customer transactions, outsource all back-office processes to power your core.
Ensure maximum efficiency by keeping an eagle eye view of operations within your organization by leveraging the blend of human operators & intelligent tech.
Our association with Maxicus has been very fruitful. The team is very professional and truly understands the needs of business. Initially, we were doubtful in outsourcing our business but now feel very happy about it. Strongly recommend Maxicus.
Lovely Professional University
Maxicus has been a key partner for over 2 years now, contributing to our growth as a top-notch BPO services provider. With tremendous growth achieved over a short period, came severe growing pains. But Maxicus’ deep-rooted knowledge and top of the class service offerings, took much of the pain out of the process. They sincerely put our interests first and emerged as one of the best business partners for Cars24.
Cars24
Maxicus has been quick to grow our revenue multifold in a very short period of time. The teams were efficient and took strategic steps to streamline lead conversion at a steady rate. Their calibration with our team warrants a special mention. We, at Tata Steel, look forward to doing more business with Maxicus!
Tata Steel
We chose Maxicus on basis of their previous experience in e-commerce & tech prowess. Our journey has scaled the operations from 20 FTE’s to 230 FTE’s in less than a year with no hiccups. We’ve seen an improvement of 15% in C-SAT post them coming on-board. We’re very happy with their work on technology & overall contact centre operations.
Meesho
In our industry call volumes & surge of tickets is super volatile; in an industry like gaming time matters the most & Maxicus team has helped us in handling our ticket volumes on a regular basis. Their approach of hiring & training agents has played a crucial role in making sure that they attended all our customers within the stipulated response time while keeping us on top of our core KPIs for over 2 million transactions & counting. With Maxicus, we achieved twice the efficiency in serving our users.
MPL
4.28/5
CSAT
Score
93%
Quality
Score
5.52 minutes
Average Resolution Time
23%
Improvement in Net Promoter Score (NPS)
4%
Reduction in customer repeat contact rate
70%
Reduction in Average Handle Time (AHT) for query resolution
INR 20M+
Worth of revenue generation
3089%
Increase in ROI
30%
Growth in First Call Resolution (FCR)
16%
Reduction in First Response Time (FRT)
10%
Improvement in Call Quality
90k+
Number of catalogs made live
97%
Accuracy achieved
2.2M+
INR of worth products
sold to drop out prospects
51%
Increase in month-on-month average revenue/sales count
95%
Increase in Net Promoter Score (NPS)
15%
Increase in conversion rates
360k+
C2B Appointments confirmed in 6 months
63.7%
QoQ
Appointment schedule
23.4%
QoQ
Leads generated
25%
Increase in conversion/
agent/ month
319 crores+
Worth of highest monthly app transactions
1761 crores+
Worth of yearly transactions completed
10k+
Value of 50% of total transactions completed
11%
Increase in students interested to enroll in programs
349%+
increase in m-on-m activations
21k+
activations completed over the project
33%
increase in account activations per agent/day
11%
decrease in documentation rejection rate
Maxicus derives its name from its goal of Maximizing Customer Experience.
We are an independent business unit under the KocharTech umbrella, functioning as a technology driven Business Process Outsourcing vertical.
Years in Business
Solution Providers
Transactions Processed
Happy Customers per day
With Maxicus’ Work From Home Program, we help professionals match their
skills to the right job.
No matter where you are, work and
flexibility will follow.
