Our client is India’s first neobank for Gen Z audience, offers a family-oriented payment application that enables teenagers to receive money from their parents and spend it digitally without opening a bank account. With having 300k+ active customers and a worth of $1.2M+ yearly revenue, our client is revolutionizing the banking arena.
4.28/5
CSAT Score
93%
Quality Score
5.52 minutes
Average Resolution Time
How Maxicus reduced AHT for query resolution to 70% for a leading private payment bank
Launched in 2017, our client wants to provide essential financial services to the urban digital and the rural underbanked customer to make banking needs more straightforward, more convenient, and more intuitive. Their solutions are also for business owners, which include corporate, startups & SMEs. Their revenue rose to 87% to INR 474 crores in FY2020 and they have over 30 million+ active customers.
23%
Improvement in Net Promoter Score (NPS)
4%
Reduction in customer repeat contact rate
70%
Reduction in Average Handle Time (AHT) for query resolution
How Maxicus expanded sales to over INR 20 Million for a leading steel manufacturing corporation
Among the top 10 steel-producing companies globally, our client has a global presence in over 50 countries, with key operations in India, Europe, and Southeast Asia. Ranking #1 in the Dow Jones Sustainability Index in 2018, our client has a rich history of growth and touching millions of lives with supreme quality iron and steel products.
INR 20M+
Worth of revenue generation
3089%
Increase in ROI
How Maxicus improved over 2 Million user interactions with 30% growth in First Call Resolution (FCR) for a leading eSports company
With an active user base of 70+ Million, our client is one of the fastest-growing eSports platforms. Our client has revolutionized the eSports space with its extensive mass acceptance and excellent customer rating. With the company evaluation over $1 Billion in 2021, our client is an emerging giant on the global electronic gaming stage.
30%
Growth in First Call Resolution (FCR)
16%
Reduction in First Response Time (FRT)
10%
Improvement in Call Quality
Back office operations & content cataloging for a unicorn food-tech startup
Our client holds a substantial market share in India and is one of the top players in the food ordering and delivery business. They have a presence in 500+ cities with a partnership of thousands of restaurants and delivers best in class unparalleled convenience of food by continuous innovation.
90k+
Number of catalogs made live
97%
Accuracy achieved
2.2M+ of worth of sales revenue for a Fortune 50 company through virtual selling
Our client is a multinational conglomerate and producer of high-technology consumer electronics. They believe in using innovation and discovery to transform the world of TVs, smartphones, wearable devices, and household electronics.
2.2M+
INR of worth products sold to drop out prospects
51%
Increase in month-on-month average revenue/sales count
95%
Increase in Net Promoter Score (NPS)
15%
Increase in conversion rates
How we leveled up the game for an e-commerce player to schedule 360k+ C2B appointments
The client aims to transform the used-car sector and has sold over 1L+ cars annually at its
branches. They have a presence in over 30+ countries with more than 180+ branches. They are consumer-driven and focus on constantly improving customer to business sales experience of used cars in a single visit.
360k+
C2B Appointments confirmed in 6 months
63.7%
QoQ Appointment schedule
23.4%
QoQ Leads generated
Achieved INR 319 crores+ worth of highest monthly app transactions for a leading private bank
Our client is a leading private sector bank with 4800+ branches, 12000+ ATMs, and offers 250+ services. The bank provides global and financial services in more than 15 countries.
25%
Increase in conversion/ agent/ month
319 crores+
Worth of highest monthly app transactions
1761 crores+
Worth of yearly transactions completed
10k+
Value of 50% of total transactions completed
Supporting a top education institution to stay on top of the student enrollment & brand recognition
Our client is the largest single-campus private university in India with 30,000+ students enrolled
every year. The client has kept student aspiration and industrial requirements in mind while
designing their curriculum. They have set a record for the highest placements in their geography.
11%
Increase in students interested to enroll in programs
33% increase in account activations per agent per day for a financial service group
Our client is India’s leading integrated financial service group with its global presence in London, New York, Geneva, Hong Kong, Dubai, Singapore, and Mauri. It is present in 2250 business locations in India and has 4 million satisfied customers to date. It works on a customer-centric approach model. It serves financial services and products to corporate, institutional advisors, foreign portfolio investors, mutual funds, insurance companies, alternative investment funds, trusts, high net worth individuals, and retail clients.
349%+
increase in m-on-m activations
21k+
activations completed over the project
33%
increase in account activations per agent/day
11%
decrease in documentation rejection rate
Boosting customer experience & app adoption for leading commercial bank
Launched in 2017, our client has a suite of smart banking products and enables financial inclusion of underbanked base of the pyramid, mass retail, and micro & small enterprise segments. It has 500+ banking outlets and 5000+ serving customer’s needs across 13 states.
41.9K+
Customers onboarded on app
18.3K
Customers completed their KYC
8m to 254m
Transactions volume jumps for dormant accounts
36% increase in customer onboarding for a leading FinTech player
Our client is a leading discount broker in the financial services segment with annual revenue of $1 million and more than 5 million app downloads in India. The client’s platform allows for trading across equity, currency, insurance, and mutual funds. Their model is based on a customer-centric approach for a hassle-free investment experience at a pocket-size price.
36%
Increase in account activations/agent
20%
Reduction in cost/activation achieved
33.6k+
Activations completed over the project
Back office efficiency & Cataloging for a Social e-Commerce business
The client is an early mover in the social e-commerce sphere in India. Not only is this brand capturing a niche in the e-Commerce industry, but it also provides an opportunity for a social media user to become a seller in their respective social circles. The platform enables purchases from our client’s portal and sells it within the user’s network with our client providing logistical support as well.
Having serviced over 2 million social sellers in more than 5000 cities in India, it has empowered a number of stay-at-home mothers, students, and offline merchants, etc. earn additional incomes of up to INR 25,000/month.
45k
Catalogs created & uploaded in the last quarter
35
Avg. number of catalogs created by agent/day
200% increase in daily average sales value for India’s largest Iron & Steel Company
Amongst the top steel-producing companies in the world, the client is also known as the center of the Iron & Steel industry in India. The client operates out of over 25 countries, with key operations in India, the UK, and the Netherlands. Ranking #1 in the Dow Jones Sustainability Index in 2018, the client has a rich history of growth and plays a key role in the Steel Industry of the Asia-Pacific region.
87%
Orders successful
200%
Increase in daily avg. sales value
17%
Decrease in order cancellations
45% reduction in AHT for India’s fastest growing eSports platform
Already dubbed as India’s fastest growing e-sports platform, our client’s gaming app has over 40 million registered users playing 40+ games online. Having introduced the brand in Indonesia, the platform’s popularity is growing in one of the biggest markets of online gaming in the world.
45%
Reduction in Average Handle Time
75%
Reduction in escalations to client
5X
Volume of customer queries handled
Supporting a food delivery player to stay on top of the Indian market
Our Client, holding substantial market share in India, is one of the top players in the food ordering and delivery business with a pan-country presence. Having reached the billion-mark valuation in just four years, the company is India’s fastest company to become a unicorn.
28%
Increase in annual savings
19%
Reduction in AHT
17%
Reduction in TAT
Generating 10 crores+ additional annual revenue for the world’s largest electronic company
A Fortune 100 company, our client is a leading global producer of electronic devices and specializes in the production of a wide variety of consumer and industry electronics.
10 crores+
additional annual revenue
2 lakhs
customers acquired
25 lakhs
additional revenue per agent per month
20% increase in conversion rate for an online Indian automobile seller
With its unique approach to provide a hassle-free car selling experience, our client aims to capture 10% pre-owned car market share in Indian by 2022. With more than 150 branches across 34 cities in the country, the business provides a platform to customers to sell pre-owned cars in a single visit.
The client is a new age fintech startup, renowned in the BFSI space for having partnered with over 45 leading banks and NBFCs to be able to cater to customer needs. Being an aggregator for loans and credit products, the client has assisted over 10 million users, and helps them build their credit scores and ratings.
58%
Increase sales
164%
Increase Sign Ups
62%
Reduce cost per sign up
4.1 million customers onboarded for a leading Indian bank
A leader in the Indian BFSI space, the client provides global banking and financial services in more than 15 countries. Using numerous delivery channels, the client offers a wide range of financial and insurance services and products to corporates and end-customers. The client is one of the most trusted names in the industry with specializations in investment banking, life & non-life insurance, venture capital, asset management etc.
