Our client is India’s leading integrated financial service group with its global presence in London, New York, Geneva, Hong Kong, Dubai, Singapore, and Mauri. It is present in 2250 business locations in India and has 4 million satisfied customers to date. It works on a customer-centric approach model. It serves financial services and products to corporate, institutional advisors, foreign portfolio investors, mutual funds, insurance companies, alternative investment funds, trusts, high net worth individuals, and retail clients.
349%+
increase in m-on-m activations
21k+
activations completed over the project
33%
increase in account activations per agent/day
11%
decrease in documentation rejection rate
Boosting customer experience & app adoption for leading commercial bank
Launched in 2017, our client has a suite of smart banking products and enables financial inclusion of underbanked base of the pyramid, mass retail, and micro & small enterprise segments. It has 500+ banking outlets and 5000+ serving customer’s needs across 13 states.
41.9K+
Customers onboarded on app
18.3K
Customers completed their KYC
8m to 254m
Transactions volume jumps for dormant accounts
36% increase in customer onboarding for a leading FinTech player
Our client is a leading discount broker in the financial services segment with annual revenue of $1 million and more than 5 million app downloads in India. The client’s platform allows for trading across equity, currency, insurance, and mutual funds. Their model is based on a customer-centric approach for a hassle-free investment experience at a pocket-size price.
36%
Increase in account activations/agent
20%
Reduction in cost/activation achieved
33.6k+
Activations completed over the project
Back office efficiency & Cataloging for a Social e-Commerce business
The client is an early mover in the social e-commerce sphere in India. Not only is this brand capturing a niche in the e-Commerce industry, but it also provides an opportunity for a social media user to become a seller in their respective social circles. The platform enables purchases from our client’s portal and sells it within the user’s network with our client providing logistical support as well.
Having serviced over 2 million social sellers in more than 5000 cities in India, it has empowered a number of stay-at-home mothers, students, and offline merchants, etc. earn additional incomes of up to INR 25,000/month.
45k
Catalogs created & uploaded in the last quarter
35
Avg. number of catalogs created by agent/day
200% increase in daily average sales value for India’s largest Iron & Steel Company
Amongst the top steel-producing companies in the world, the client is also known as the center of the Iron & Steel industry in India. The client operates out of over 25 countries, with key operations in India, the UK, and the Netherlands. Ranking #1 in the Dow Jones Sustainability Index in 2018, the client has a rich history of growth and plays a key role in the Steel Industry of the Asia-Pacific region.
87%
Orders successful
200%
Increase in daily avg. sales value
17%
Decrease in order cancellations
45% reduction in AHT for India’s fastest growing eSports platform
Already dubbed as India’s fastest growing e-sports platform, our client’s gaming app has over 40 million registered users playing 40+ games online. Having introduced the brand in Indonesia, the platform’s popularity is growing in one of the biggest markets of online gaming in the world.
45%
Reduction in Average Handle Time
75%
Reduction in escalations to client
5X
Volume of customer queries handled
Supporting a food delivery player to stay on top of the Indian market
Our Client, holding substantial market share in India, is one of the top players in the food ordering and delivery business with a pan-country presence. Having reached the billion-mark valuation in just four years, the company is India’s fastest company to become a unicorn.
28%
Increase in annual savings
19%
Reduction in AHT
17%
Reduction in TAT
Delivering $30mn additional annual revenue for the world’s largest electronics company
A globally-renowned multinational conglomerate, the client is a leading producer of a wide variety of industrial and consumer electronics. From home appliances, digital media devices, semiconductors, memory chips, and integrated systems, the client holds the largest market share of the industry in India.
200,000
Customers acquired
$30 Mn
Additional revenue generated in one year
20% increase in conversion rate for an online Indian automobile seller
With its unique approach to provide a hassle-free car selling experience, our client aims to capture 10% pre-owned car market share in Indian by 2022. With more than 150 branches across 34 cities in the country, the business provides a platform to customers to sell pre-owned cars in a single visit.
The client is a new age fintech startup, renowned in the BFSI space for having partnered with over 45 leading banks and NBFCs to be able to cater to customer needs. Being an aggregator for loans and credit products, the client has assisted over 10 million users, and helps them build their credit scores and ratings.
