Let us take charge of increasing and channeling your revenue streams from the front end, while you scale other aspects of your business. From lead generation to upselling your products; our team ensures that your brand’s financial health is always going up the ladder. Maxicus offers the best support to your brand, with our decade long experience across industries.
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A virtual or phygital store allows your customers to recreate the in-store retail experience in their own homes by enabling them to interact with products and sales promoters in real-time, ask any questions they might have, and receive tailored recommendations and guidance. Virtual Commerce, also known as vCommerce or vCom, offers a personalized experience to your customers, making online shopping tougher to resist and more convenient than ever.
We apply next-generation techniques to develop and qualify potential leads before passing them to your sales team. With our data enrichment process and well-trained sales representatives, ensure warm and qualified leads for your brand.
With targeted outbound marketing strategies, we build strong relationships with buyers. From B2B telemarketing to on-the-call sales, the team at Maxicus covers it all.
At Maxicus, we pride ourselves on having built strong sales frameworks and talent ready to navigate conversations with new-age buyers. Purchase in today’s world is driven by trust and our agents are trained to first build a relationship with the customers before they venture out pitching.
On top of this are our technology tools to facilitate rebuttals and situational responses that accelerate sales closure.
We deliver on our promises with significant results that you can count on
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4.28/5
CSAT
Score
93%
Quality
Score
5.52 minutes
Average Resolution Time
23%
Improvement in Net Promoter Score (NPS)
4%
Reduction in customer repeat contact rate
70%
Reduction in Average Handle Time (AHT) for query resolution
INR 20M+
Worth of revenue generation
3089%
Increase in ROI
30%
Growth in First Call Resolution (FCR)
16%
Reduction in First Response Time (FRT)
10%
Improvement in Call Quality
90k+
Number of catalogs made live
97%
Accuracy achieved
2.2M+
INR of worth products
sold to drop out prospects
51%
Increase in month-on-month average revenue/sales count
95%
Increase in Net Promoter Score (NPS)
15%
Increase in conversion rates
360k+
C2B Appointments confirmed in 6 months
63.7%
QoQ
Appointment schedule
23.4%
QoQ
Leads generated
25%
Increase in conversion/
agent/ month
319 crores+
Worth of highest monthly app transactions
1761 crores+
Worth of yearly transactions completed
10k+
Value of 50% of total transactions completed
11%
Increase in students interested to enroll in programs
349%+
increase in m-on-m activations
21k+
activations completed over the project
33%
increase in account activations per agent/day
11%
decrease in documentation rejection rate
