Email may not be a new or flashy communication channel out there, however, you can’t deny it’s got […]

What is a website for? Some may say it’s for showcasing their product & services while others may […]

Businesses outsource technical support to save costs and gain other benefits, while others avoid giving up the control […]

A poor quality customer service can push consumers away, but you can minimize customer churn and improve retention […]

Call center industry is on the the move in the recent years. Whether you operate an outbound or […]

EuropCar – a French car rental company couldn’t make much impact in the market in the early stages of […]

From “May I know your order number?” to “Thank you Mr. X for being loyal. You recently upgraded […]

Customer service is not the primary forte of companies in any segment, but it is central to their […]

Back in the days of Alibaba’s inception, when Jack Ma was trying to get his business off the […]