Blog

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020 | -Arkaprava Das

The transition from 4G to 5G Flagship telecommunication technologies have…..

The 5G Revolution: What it means & The impact on business

September 17, 2020 | -Arkaprava Das

The arrival of 5G and what it means The arrival…..

Hyperlocal & e-Commerce: Market trends and how they are changing with customer behaviour

September 15, 2020 | -Arkaprava Das

e-Shopping in the time of Coronavirus has given impetus to…..

Healthcare BPO: The role of outsourcing in the Health & Medical Industry

August 19, 2020 | -Arkaprava Das

What is Healthcare BPO? Healthcare business process outsourcing, or simply…..

Customer service skills for professional (and personal) growth

August 12, 2020 | -Arkaprava Das

What makes customer service champions? Customer service skills. 73% of…..

Going beyond Net Promoter Scores & CSAT: CX for Customer Retention

August 10, 2020 | -Arkaprava Das

Retaining customers with exceptional CX Businesses grow by acquiring new…..

Why is customer service training so important?

August 7, 2020 | -Arkaprava Das

While a mixture of elements goes into building a successful…..

An overview: What is image annotation?

August 5, 2020 | -Sravanthi Bollapragada

Image annotation as a subset of Computer Vision Image annotation…..

upselling and cross selling_revenue growth

Upselling & Cross-selling: An unprecedented opportunity

August 4, 2020 | -Arkaprava Das

What is upselling and cross-selling? Upselling and cross-selling are sales…..

Customer Care: The first step in building a customer-centric brand

July 30, 2020 | -Arkaprava Das

What is Customer Care? Customer care is the help or…..

Telecalling: Still effective or a thing of the past?

July 27, 2020 | -Sravanthi Bollapragada

What is telecalling? As self-explanatory as the word is, telecalling…..

Lead Gen in the New Gen

July 16, 2020 | -Abhishek Ghosh

61% of B2B marketers name lead generation as one of their…..

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