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customer support, customer support outsourcing, contact centre

Busting Myths About Outsourcing Business Processes: Customer Support Outsourcing

As business and technology continue to change the world and grow exponentially, there still exist myths about outsourcing […]

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Remote Work: A lesson to learn on Business Continuity

Natural disasters, disruptions and a pandemic like COVID-19 have the potential to impact businesses of all sizes. These […]

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e-surveillance, Managed E-Surveillance

Enterprise E-Surveillance: Creating new avenues for business

Electric surveillance popularly known as E-Surveillance can be defined as the act of recording and observing spaces by […]

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customer support, outsourcing, BPO, customer service

Should you be outsourcing customer support for your business?

The key to surviving in a competitive market for a business is to develop and sustain a loyal […]

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Maximizing Customer Experience In The Digital Age

What differentiates a brand from its competitors? Experiences.   As predicted by Gartner, a customer’s experience with a […]

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Why Email Support is an Important Part of Customer Service

Email may not be a new or flashy communication channel out there, however, you can’t deny it’s got […]

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Top Reasons Why Startups Prefer Customer Support Outsourcing

A poor quality customer service can push consumers away, but you can minimize customer churn and improve retention […]

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Outbound Call Center Services: Best Practices to Follow

Call center industry is on the the move in the recent years. Whether you operate an outbound or […]

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