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As business and technology continue to change the world and grow exponentially, there still exist myths about outsourcing […]

Natural disasters, disruptions and a pandemic like COVID-19 have the potential to impact businesses of all sizes. These […]

Electric surveillance popularly known as E-Surveillance can be defined as the act of recording and observing spaces by […]

The key to surviving in a competitive market for a business is to develop and sustain a loyal […]

What differentiates a brand from its competitors? Experiences.   As predicted by Gartner, a customer’s experience with a […]

Email may not be a new or flashy communication channel out there, however, you can’t deny it’s got […]

A poor quality customer service can push consumers away, but you can minimize customer churn and improve retention […]

Call center industry is on the the move in the recent years. Whether you operate an outbound or […]