The BFSI industry that has seen great transformation in terms of digitisation of operations as well as offerings. As technology changes the way businesses work, it has become imperative for the banking industry to provide new channels of engagements for its customers. As the BFSI space moves away from the traditonal brick-and-mortar branches, the newer channels of operations and customer support will not only preserve relevance, but will open up novel revenue streams for business.
In the digital space of finance and banking operations, mobile applications and net-banking are streamlining operational costs, but also bringing customer service into the limelight. To be able to provide seamless support to consumers, at the time and channel of their convenience, its important to choose an outsourcing partner that understands and builds solutions for your business needs.
Maxicus has been supporting partners in the BFSI space for over a decade; including both new age companies, as well as legacy brands. From application support to ensuring consistent customer experiences, Maxicus provides for the needs of your business, by putting your customers first.
Y-o-Y reduction in cost
For a business to survive in the digital retail space, digital channels of engagement have proven their worth in today’s internet-driven world. Current customer experience trends show that the customer’s expectations have evolved and have opened up great avenues for businesses to increase revenue.
The role that social media and mobile applications play in the e-commerce and retail industry today, the very method of interaction between buyers and sellers has changed. It is now the digitaly enabled consumer base that is driving the e-commerce business. To keep up with the needs of the connected customer, choose a partner with years of experience in Customer Experience Management.
Maxicus builds customised solutions that fit your business needs; an omnichannel experience to transform the contact center expeirence for your customer base. While catering to the Customer Lifecycle spectrum, we ensure that every engagement is hassle-free and helps build a long-lasting relationship between your customers and the brand.
Enhancement in productivity
Quality compliance achieved
The Telecom & Media industry is a fast moving, competitve space. Without the best solutions to cater to customers, a business is likely to get left behind. There is immense pressure to foster a loyal customer base, while also enhancing the average revenue per user (ARPU). With digitisation and the internet breaking barriers of communication, users have now evolved into connected consumers.
The needs of today’s customer have changed as dramatically as the telecom and media industry has. The convergence of AI-based solutions for customer service today, allow a business to optimise customer experiences in real time. And this is where a partner, seasoned within the Telecom industry can become a catalyst in your business’ growth.
We, at Maxicus, have powered some of the largest names in the Telecom & Media industry. Ensuring omnichannel support for your customers, we leverage expertise and intelligent tech for digitizing customer interactions and process transformation, to ensure optimum efficiency in this fast paced, ever-transforming industry.
Enhanced lead conversions
With the proliferation of the internet and social media, the Consumer Products industry has seen an increasing need for customer support, round-the clock across channels. Customers now seek instant resolutions to their concerns, and want full information related to their queries on the channels of their choice. Therefore, businesses have seen a rise in the need to go digital, in order to be available for their customers at all times.
With exceptional customer support at the forefront of business needs, customer acquisition and retenion is another aspect a brand must look into to stay ahead of the competition. In order to maintain an edge over others in the market, a brand needs expert support agents equipped with technical know-how, to solve concerns of connected consumers
Maxicus has worked with some of the leading brands in the industry. With people power and smart technologies, we customise scalable solutions to the need of your business. Our forte being Customer Experience, we ensure only the best for your clientele.
Additional annual revenue
For a consumer of the healthcare industry, trust isnt built overnight. The major challenge that the industry faces worldwide is the notion of delivering more for less to its customers. As healthcare practices undergo transformation in terms of automation and client servicing, the industry has opened up to a newer avenue for CX oppurtunities.
From back-office, to online and offline customer support, businesses in the healthcare industry can gain actionable insights from a customer’s first enagagement to the last. There are strategic opportunities for the sector that a business can turn profitable by delivering high quality and cost effective care, while cutting down on operating costs.
Maxicus strives to bridge the gap between healthcare providers, business owners, patients and customers. With customer insights and scalable solutions, we enhance your brand’s capability while nurturing your customer relationships. With over 15 years of experience in business process outsourcing, Maxicus has been helping clients improve efficiency–to ensure the best health of your business as well as that of your customers.
Increase in revenue generated
Increase in sales count
The education industry lately has become one of the most competitive industries to have business in. The pressure to increase student enrollments, onboard teachers and continously keep a strong back office should not come in the way of delivering quality education.
With various channels of engagement emerging, keeping in mind the audience that a business in the education space has, it becomes vital for support and assistance to be available at the touchpoints of the consumer’s choice. This support could be in terms of student helplines, admissions assistance, academic councelling etc.
Outsourcing back office processes and student engagement can help organisations in this industry to gain more focus on their core competencies, while cutting down on operational costs. From generating revenue through converting student leads for enrollment, to maintaining databases or records, Maxicus provides services for schools, universities, academies and other educational institutes. With the latest technologies, coupled with skilled teams at our disposal, we ensure the best for your business.
Increase in lead conversion
Participation for University Accreditation
The internet had an impact on industries across the spectrum, while it took the Travel & Transportation industry by storm. Transforming the way customers plan their travel, the internet also created new business avenues for the Hospitality industry. As new channels of engagement emerge with growing customer expectations, ensure maximum efficiency and create pleasant experiences for customers that interact with your business.
A business must retain a loyal customer base, minimize operational costs and stay relevant in a competitve industry. Intelligent technologies have unleashed potential for businesses to collaborate and create customer experiences that allow a business to reach its goals.
Maxicus leverages its people power and disruptive solutions to help your brand reach its full potential. Ensure the best for your customers and business by choosing a partner that boosts your operational efficiencies.
On-boarded digitally enabled customers
Reduction in cost per activation