BFSI

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Transforming the BFSI industry; one leader at a time.


The BFSI industry that has seen great transformation in terms of digitisation of operations as well as offerings. As technology changes the way businesses work, it has become imperative for the banking industry to provide new channels of engagements for its customers. As the BFSI space moves away from the traditonal brick-and-mortar branches, the newer channels of operations and customer support will not only preserve relevance, but will open up novel revenue streams for business.

A new way forward


A new way forward

In the digital space of finance and banking operations, mobile applications and net-banking are streamlining operational costs, but also bringing customer service into the limelight. To be able to provide seamless support to consumers, at the time and channel of their convenience, its important to choose an outsourcing partner that understands and builds solutions for your business needs.

Ensure the best for your customers


Maxicus has been supporting partners in the BFSI space for over a decade; including both new age companies, as well as legacy brands. From application support to ensuring consistent customer experiences, Maxicus provides for the needs of your business, by putting your customers first.

Ensure the best for your customers

Our Solutions for BFSI


Application Lifecycle Management

Application Lifecycle Management

  • App Seeding & Engagement
  • PlayStore Rating Management

Contact Center Support

Contact Center Support

  • Customer Lifecycle Management
  • NPS Enhancement

Digital Transformation

Digital Transformation

  • Self service
  • Omni Channel Engagement

One of world’s most valued banks realises real ROI with Maxicus for its mobile application

One of world’s most valued banks realises real ROI with Maxicus for its mobile application 3.8 million

On-boarded digitally
enabled customers

One of world’s most valued banks realises real ROI with Maxicus for its mobile application 30%

Y-o-Y reduction in cost
per activation

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Happier customers, more orders.


For a business to survive in the digital retail space, digital channels of engagement have proven their worth in today’s internet-driven world. Current customer experience trends show that the customer’s expectations have evolved and have opened up great avenues for businesses to increase revenue.

Keeping up with changing customer needs


Keeping up with changing customer needs

The role that social media and mobile applications play in the e-commerce and retail industry today, the very method of interaction between buyers and sellers has changed. It is now the digitaly enabled consumer base that is driving the e-commerce business. To keep up with the needs of the connected customer, choose a partner with years of experience in Customer Experience Management.

The best fit for your business needs


Maxicus builds customised solutions that fit your business needs; an omnichannel experience to transform the contact center expeirence for your customer base. While catering to the Customer Lifecycle spectrum, we ensure that every engagement is hassle-free and helps build a long-lasting relationship between your customers and the brand.

The best fit for your business needs

Our Solutions for Ecommerce & Retail


Contact Center Support

Contact Center Support

  • Customer Lifecycle Management
  • Omni channel Customer Service

Next Gen Back Office Support

Next Gen Back Office Support

  • Cataloging
  • Content Moderation

Revenue Enhancement Services

Revenue Enhancement Services

  • Lead Coversion & Qualification
  • NPS & Customer Retention

Value creation for one of the largest B2B online marketplaces

Value creation for one of the largest B2B online marketplaces 38%

Enhancement in productivity

Value creation for one of the largest B2B online marketplaces 49%

Quality compliance achieved

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Satisfied customers, lesser churn.


The Telecom & Media industry is a fast moving, competitve space. Without the best solutions to cater to customers, a business is likely to get left behind. There is immense pressure to foster a loyal customer base, while also enhancing the average revenue per user (ARPU). With digitisation and the internet breaking barriers of communication, users have now evolved into connected consumers.

Change with the change in customer needs


Change with the change in customer needs

The needs of today’s customer have changed as dramatically as the telecom and media industry has. The convergence of AI-based solutions for customer service today, allow a business to optimise customer experiences in real time. And this is where a partner, seasoned within the Telecom industry can become a catalyst in your business’ growth.

Powering industry leaders


We, at Maxicus, have powered some of the largest names in the Telecom & Media industry. Ensuring omnichannel support for your customers, we leverage expertise and intelligent tech for digitizing customer interactions and process transformation, to ensure optimum efficiency in this fast paced, ever-transforming industry.

Powering industry leaders

Our Solutions for Telecom & Media


Contact Center Support

Contact Center Support

  • Customer Lifecycle Management
  • Omni channel Customer Service

Revenue Enhancement Services

Revenue Enhancement Services

  • Lead Coversion & Qualification
  • NPS & Customer Retention

Digital Transformation

Digital Transformation

  • Self service
  • Omni Channel Engagement

Next Gen Back Office Support

Next Gen Back Office Support

  • Cataloging
  • Content Moderation

Maxicus optimised revenue for one of the leading Telecom operators

Maxicus optimised revenue for one of the leading Telecom operators 12%

Enhanced lead conversions

Maxicus optimised revenue for one of the leading Telecom operators 15%

Increased sales/day

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Simplifying technicalities for the largest players in the industry.


With the proliferation of the internet and social media, the Consumer Products industry has seen an increasing need for customer support, round-the clock across channels. Customers now seek instant resolutions to their concerns, and want full information related to their queries on the channels of their choice. Therefore, businesses have seen a rise in the need to go digital, in order to be available for their customers at all times.

An edge over the competition


An edge over the competition

With exceptional customer support at the forefront of business needs, customer acquisition and retenion is another aspect a brand must look into to stay ahead of the competition. In order to maintain an edge over others in the market, a brand needs expert support agents equipped with technical know-how, to solve concerns of connected consumers

Solutions built to scale


Maxicus has worked with some of the leading brands in the industry. With people power and smart technologies, we customise scalable solutions to the need of your business. Our forte being Customer Experience, we ensure only the best for your clientele.

Solutions built to scale

Our Solutions for Consumer Products & Devices


Contact Center Support

Contact Center Support

  • Customer Lifecycle Management
  • Technical Support

Revenue Enhancement Services

Revenue Enhancement Services

  • Telesales & Up-selling
  • NPS & Customer Retention

Next Gen Back Office Support

Next Gen Back Office Support

  • Cataloging
  • Content Moderation

Maxicus enhances revenue for a Fortune 100 company

Maxicus enhances revenue for a Fortune 100 company $30 mn

Additional annual revenue

Maxicus enhances revenue for a Fortune 100 company 200K

Customers acquired

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Enhancing your business’ health and productivity.


For a consumer of the healthcare industry, trust isnt built overnight. The major challenge that the industry faces worldwide is the notion of delivering more for less to its customers. As healthcare practices undergo transformation in terms of automation and client servicing, the industry has opened up to a newer avenue for CX oppurtunities.

Gain insight into Healthcare CX


Gain insight into Healthcare CX

From back-office, to online and offline customer support, businesses in the healthcare industry can gain actionable insights from a customer’s first enagagement to the last. There are strategic opportunities for the sector that a business can turn profitable by delivering high quality and cost effective care, while cutting down on operating costs.

Augment your business’ capabilities


Maxicus strives to bridge the gap between healthcare providers, business owners, patients and customers. With customer insights and scalable solutions, we enhance your brand’s capability while nurturing your customer relationships. With over 15 years of experience in business process outsourcing, Maxicus has been helping clients improve efficiency–to ensure the best health of your business as well as that of your customers.

Augment your business’ capabilities

Our Solutions for Healthcare


Contact Center Support

Contact Center Support

  • Customer Lifecycle Management
  • Technical Support

Revenue Enhancement Services

Revenue Enhancement Services

  • Telesales & Up-selling
  • NPS & Customer Retention

Next Gen Back Office Support

Next Gen Back Office Support

  • Cataloging
  • Content Moderation

Maxicus boosts revenue for a pioneer AI-based medical app

Maxicus boosts revenue for a pioneer AI-based medical app 62%

Increase in revenue generated

Maxicus boosts revenue for a pioneer AI-based medical app 48%

Increase in sales count

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Stay ahead of the competition–even outside the classroom.


The education industry lately has become one of the most competitive industries to have business in. The pressure to increase student enrollments, onboard teachers and continously keep a strong back office should not come in the way of delivering quality education.

Support at every touchpoint


Support at every touchpoint

With various channels of engagement emerging, keeping in mind the audience that a business in the education space has, it becomes vital for support and assistance to be available at the touchpoints of the consumer’s choice. This support could be in terms of student helplines, admissions assistance, academic councelling etc.

Cut costs and generate revenue simultaneously


Outsourcing back office processes and student engagement can help organisations in this industry to gain more focus on their core competencies, while cutting down on operational costs. From generating revenue through converting student leads for enrollment, to maintaining databases or records, Maxicus provides services for schools, universities, academies and other educational institutes. With the latest technologies, coupled with skilled teams at our disposal, we ensure the best for your business.

Cut costs and generate revenue simultaneously

Our Solutions for Education


Contact Center Support

Contact Center Support

  • Academic Counselling
  • Omnichannel Support

Revenue Enhancement Services

Revenue Enhancement Services

  • Lead Generation
  • Lead Qualification & Convertion

Next Gen Back Office Support

Next Gen Back Office Support

  • Data Entry & Database Management
  • Content Moderation

Indian University enhances enrollment and feedback participation with Maxicus

Indian University enhances enrollment and feedback participation with Maxicus 39%

Increase in lead conversion

Indian University enhances enrollment and feedback participation with Maxicus 49%

Participation for University Accreditation

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Unforgettable experiences for customers, while they go places.


The internet had an impact on industries across the spectrum, while it took the Travel & Transportation industry by storm. Transforming the way customers plan their travel, the internet also created new business avenues for the Hospitality industry. As new channels of engagement emerge with growing customer expectations, ensure maximum efficiency and create pleasant experiences for customers that interact with your business.

Stay relevant in an ever-changing industry


Stay relevant in an ever-changing industry

A business must retain a loyal customer base, minimize operational costs and stay relevant in a competitve industry. Intelligent technologies have unleashed potential for businesses to collaborate and create customer experiences that allow a business to reach its goals.

Ensuring the best for your brand


Maxicus leverages its people power and disruptive solutions to help your brand reach its full potential. Ensure the best for your customers and business by choosing a partner that boosts your operational efficiencies.

Ensuring the best for your brand

Our Solutions for Travel & Hospitality


Contact Center Support

Contact Center Support

  • Customer Lifecycle Management
  • Application Support

Revenue Enhancement Services

Revenue Enhancement Services

  • Lead Coversion & Qualification
  • NPS & Customer Retention

Digital Transformation

Digital Transformation

  • Self service
  • Omni Channel Engagement

One of world’s most valued banks realises real ROI with Maxicus for its mobile application

One of world’s most valued banks realises real ROI with Maxicus for its mobile application 3.8 million

On-boarded digitally enabled customers

One of world’s most valued banks realises real ROI with Maxicus for its mobile application 27%

Reduction in cost per activation

Featured Resources


Maximize your business









Are you ready to scale your business?

Get in Touch