With our customer lifecycle management portfolio, we ensure that leads and clients receive high-quality, personalized service at all times. We create effective one-to-one customer journeys; promote improved customer retention and better brand reputation. Our services ensure that you remain ahead of time in the market. From Identifying potential leads to nurture them to become loyal; we make customers remember you.
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At Maxicus, we help businesses to acquire new customers and grow their base globally. With sharply focused inbound and outbound marketing strategies, we enhance customer engagements to set a foundation for a long-lasting business relationship.
From greeting calls to ensuring support in the onboarding stage, our specialists ensure the best for your business by catering to the needs of your end-consumers.
Maxicus provides support across all customer touchpoints, from voice to email, chat, and social media support and reduces customer effort and maximizes engagement. The transparency and centralized data gained from an omnichannel solution allow you to see a customer’s important details at one place.
The result is improved efficiency, productivity, and customer satisfaction eventually helping you outplay your competitors.
The goal of our customer retention programs is to help businesses to retain as many customers as possible, often through loyalty programs. We are determined to provide delightful experiences from the very first customer engagement with the brand and ensure it continues throughout the customer lifecycle.
We build strong relationships with customers and strengthen brand loyalty by paying attention to their needs and issues.
We deliver on our promises with significant results that you can count on
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45k
Catalogs created & uploaded in the last quarter
35
Avg. number of catalogs created by agent/day
87%
Orders successful
200%
Increase in daily avg. sales value
17%
Decrease in order cancellations
45%
Reduction in Average Handle Time
75%
Reduction in escalations to client
5X
Volume of customer queries handled
28%
Increase in annual savings
19%
Reduction in AHT
17%
Reduction in TAT
200,000
Customers acquired
$30 Mn
Additional revenue generated in one year
17%
Increased footfall month-on-month
20%
Conversion Rate increased
16%
Overall NPS score improved
58%
Increase sales
164%
Increase Sign Ups
62%
Reduce cost per sign up
27%
Customers acquired
4.1 million
Customers on-boarded
400%
Increase in Productivity/Seat
315%
Increase in on-boarding
28%
Conversion increased to
