With our customer lifecycle management portfolio, we ensure that leads and clients receive high-quality, personalized service at all times. We create effective one-to-one customer journeys; promote improved customer retention and better brand reputation. Our services ensure that you remain ahead of time in the market. From Identifying potential leads to nurture them to become loyal; we make customers remember you.
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At Maxicus, we help businesses to acquire new customers and grow their base globally. With sharply focused inbound and outbound marketing strategies, we enhance customer engagements to set a foundation for a long-lasting business relationship.
From greeting calls to ensuring support in the onboarding stage, our specialists ensure the best for your business by catering to the needs of your end-consumers.
Maxicus provides support across all customer touchpoints, from voice to email, chat, and social media support and reduces customer effort and maximizes engagement. The transparency and centralized data gained from an omnichannel solution allow you to see a customer’s important details at one place.
The result is improved efficiency, productivity, and customer satisfaction eventually helping you outplay your competitors.
The goal of our customer retention programs is to help businesses to retain as many customers as possible, often through loyalty programs. We are determined to provide delightful experiences from the very first customer engagement with the brand and ensure it continues throughout the customer lifecycle.
We build strong relationships with customers and strengthen brand loyalty by paying attention to their needs and issues.
We deliver on our promises with significant results that you can count on
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INR 20M+
Worth of revenue generation
3089%
Increase in ROI
30%
Growth in First Call Resolution (FCR)
16%
Reduction in First Response Time (FRT)
10%
Improvement in Call Quality
90k+
Number of catalogs made live
97%
Accuracy achieved
360k+
C2B Appointments confirmed in 6 months
63.7%
QoQ
Appointment schedule
23.4%
QoQ
Leads generated
25%
Increase in conversion/
agent/ month
319 crores+
Worth of highest monthly app transactions
1761 crores+
Worth of yearly transactions completed
10k+
Value of 50% of total transactions completed
11%
Increase in students interested to enroll in programs
349%+
increase in m-on-m activations
21k+
activations completed over the project
33%
increase in account activations per agent/day
11%
decrease in documentation rejection rate
41.9K+
Customers onboarded on app
18.3K
Customers completed their KYC
8m to 254m
Transactions volume jumps for dormant accounts
36%
Increase in account activations/agent
20%
Reduction in cost/activation achieved
33.6k+
Activations completed over the project
45k
Catalogs created & uploaded in the last quarter
35
Avg. number of catalogs created by agent/day
