Accelerate your AI & ML initiatives for accurate results
Bring efficiency into your processes with edge computing, ML models, and apt human intervention.
Your strategic move to AI-powered digital operations
Leverage state-of-the-art techniques for quick and accurate video annotations. Our expert annotators meticulously label your video streams and seamlessly train your computer vision models to ensure precise results.Learn more
Make it easy for machines to recognize audio and improve data labeling accuracy with the amalgamation of humans and technology. We leverage superior tools to tag metadata and additional keynotes in audio files for better prediction.Learn more
Train your ML models based on natural language processing and help machines understand and identify human emotions in texts. We offer metadata labeling in multiple languages for AI algorithms for prediction accuracy.Learn more
Power your AI and ML initiatives with pixel-perfect image annotation. Our purpose-built services can be customized per use case, incorporating bounding boxes, polygon annotations, keypoint annotation, LiDar, semantic segmentation, and image classification.Learn more
Drive your CX capabilities by training your artificial neural network with precisely tagged data sets. Our skilled professionals and cutting-edge technology can make your machines an expert in recognizing real-life characters.Learn more
Seamlessly train your chatbots to tackle standard customer problems and allow your support agents to focus more on complex issues. Our comprehensive predictive analytics and human-assisted setups help chatbots to respond even in complex scenarios. Furthermore, deploying FAQs in chatbots based on historical data and market trends can elevate customer satisfaction.Learn more
Identifying and surfacing the most relevant information from Big Data is pivotal to tag datasets and train algorithms efficiently.
Platform and workflows should be configurable to the needs of your ML-assisted tools. In addition, human expertise needs to adapt to your complex requirements and provide model-ready data at scale.
Predictive analytics must use historical data and correlated end-user experience to forecast future events and anticipate demands.
Streaming data analysis should enable algorithms to become aware of incidents before they develop into problems. This can deliver better service quality by resolving issues proactively, preventing costly downtime, and boosting end-user experience.
Boosted customer satisfaction by up to 85% for a leading electronic audio brand
Our client is India’s fastest-growing audio & wearable brand globally. One of the brands aims to bring affordable, durable, and more
importantly, ‘fashionable’ audio products and accessories to millennials.
22% increase in conversion rates for a leading Indian automobile unicorn
The latest entrant into the Indian Unicorn Club, our client is a disruptor in the online automobile space. With more than 150 branches across 34 cities in the country, the business provides a platform for customers to sell and buy pre-owned cars in a single visit.
Increase in footfall
Improvement in overall NPS score
Maximizing revenue growth for India’s largest Iron & Steel Company
Amongst the top steel-producing companies in the world, the client is also known as the center of the Iron & Steel industry in India. The client operates out of over 25 countries, with key operations in India, the UK, and the Netherlands. Ranking #1 in the Dow Jones Sustainability Index in 2018, the client has a rich history of growth and plays a key role in the Steel Industry of the Asia-Pacific region.
Decrease in order cancellations
Increase in daily average sales value
$2 million in additional revenue for a Fortune 100 brand during lockdown
A Fortune 100 company, our client is a leading global producer of electronic devices and specializes in the production of a wide variety of consumer and industry electronics. Deemed as one of the largest producers of consumer electronics, the client sought support to enhance online sales on its e-tail platform.
Generated as revenue within 3 months of lockdown
Increase in sales from month 1 of lockdown
Avg. month-on-month increase in sales for 3 months
Generating 53 crores+ additional revenues for the world’s largest electronic company
A Fortune 100 company, our client is a leading global electronic device producer and specializes in producing a wide variety of consumer and industry electronics.
additional annual revenue
additional revenue per agent per month
Supporting a food-delivery player to stay on top of the Indian market with 100% WFH support
Our Client, holding substantial market share in India, is one of the top players in the food ordering and delivery business with a pan-country presence. Having reached the billion-mark valuation in just four years, the company is India’s fastest company to become a unicorn.
Improvement in DE
reduction in AHT
reduction in TAT
WFH Support as per need
How Maxicus augmented customer satisfaction for India’s first teenager’s neobank
Our client is India’s first neobank for Gen Z audience, offers a family-oriented payment application that enables teenagers to receive money from their parents and spend it digitally without opening a bank account. With having 300k+ active customers and a worth of $1.2M+ yearly revenue, our client is revolutionizing the banking arena.
Average Resolution Time
19.3% Reduction in Customer Repeat Contact Rate for a Leading Private Payments Bank
Launched in 2017, our client is India’s largest payments bank with over 62M+ engaged users in 500K+ banking locations. Our client aims to make the banking needs more straightforward and convenient to serve multiple businesses, including corporate, start-ups, and SMEs.
Improvement in Net Promoter Score (NPS)
Reduction in customer repeat contact rate
of Social cases responded within 20 minutes
How Maxicus expanded sales to over INR 20 Million for a leading steel manufacturing corporation
Among the top 10 steel-producing companies globally, our client has a global presence in over 50 countries, with key operations in India, Europe, and Southeast Asia. Ranking #1 in the Dow Jones Sustainability Index in 2018, our client has a rich history of growth and touching millions of lives with supreme quality iron and steel products.
Worth of revenue generation
Increase in ROI
How Maxicus improved over 2 Million user interactions with 30% growth in First Call Resolution (FCR) for a leading eSports company
With an active user base of 70+ Million, our client is one of the fastest-growing eSports platforms. Our client has revolutionized the eSports space with its extensive mass acceptance and excellent customer rating. With the company evaluation over $1 Billion in 2021, our client is an emerging giant on the global electronic gaming stage.
Growth in First Call Resolution (FCR)
Reduction in First Response Time (FRT)
Improvement in Call Quality