Case Study


Supporting a food-delivery player to stay on top of the Indian market with 100% WFH support

Our Client, holding substantial market share in India, is one of the top players in the food ordering and delivery business with a pan-country presence. Having reached the billion-mark valuation in just four years, the company is India’s fastest company to become a unicorn.

Key Takeways:


Improvement in DE <br>(Partner Satisfaction)</br>

33%

Improvement in DE
(Partner Satisfaction)

reduction in AHT

14%

reduction in AHT

reduction in TAT

24%

reduction in TAT

WFH Support as per need

100%

WFH Support as per need

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