Case Study


How Maxicus augmented customer satisfaction for India’s first teenager’s neobank

Our client is India’s first neobank for Gen Z audience, offers a family-oriented payment application that enables teenagers to receive money from their parents and spend it digitally without opening a bank account. With having 300k+ active customers and a worth of $1.2M+ yearly revenue, our client is revolutionizing the banking arena.

About the Client


CSAT <br>Score</br>

4.28/5

CSAT
Score

Quality <br>Score</br>

93%

Quality
Score

Average Resolution Time

5.52 minutes

Average Resolution Time

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