Business Process Outsourcing (BPO) is when a business contracts out its non-core activities or operations of a business process to an outsourcing company. Industries that are relatively more customer-centric appoint a third-party service provider to enhance customer experience (CX).As a Business Process Outsourcing provider, Maxicus’ services are designed to enhance operations and business growth for a variety of front and back-office processes. Maxicus provides both technical or non-technical solution portfolios according to your business needs.
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The core competency in business standards lie in its ability to build valuable relationships with its audience. As we adapt to the new normal, the understanding of what comprises good customer experiences and business models will change.
Business process outsourcing in the new normal will have companies look for partners that are trustworthy, agile, can help in building sustainable operational strategies and those that can enhance value for a business.
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Front office works are customer-facing. Outsourcing your front office task means you are outsourcing the entire customer support counterpart of your business. Apart from customer support, our front office solutions will help your business through lead generation, lead nurturing, customer retention, NPS enhancement, feedback surveys, and so on.
The principal objective of back office mainly provides the required documentation and technical support to your front office business. We know that back office support acts as the backbone of any organization. Maxicus ensures that our back office services keep your daily course of work and business transaction of the front office fluidly.
As customer experience becomes the key differentiator amongst businesses and brands, it has become increasingly important for a company to ensure the best engagements with its customer base. Outsourcing business processes to a seasoned player like Maxicus can have its own set of benefits.
Maxicus is a Business Process Outsourcing partner for various globally renowned industry leaders. From the last two decades, our customized solutions offer a griping business value proposition to improve operational performance for our clients. For more, read our case studies
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349%+
increase in m-on-m activations
21k+
activations completed over the project
33%
increase in account activations per agent/day
11%
decrease in documentation rejection rate
41.9K+
Customers onboarded on app
18.3K
Customers completed their KYC
8m to 254m
Transactions volume jumps for dormant accounts
36%
Increase in account activations/agent
20%
Reduction in cost/activation achieved
33.6k+
Activations completed over the project
45k
Catalogs created & uploaded in the last quarter
35
Avg. number of catalogs created by agent/day
87%
Orders successful
200%
Increase in daily avg. sales value
17%
Decrease in order cancellations
45%
Reduction in Average Handle Time
75%
Reduction in escalations to client
5X
Volume of customer queries handled
28%
Increase in annual savings
19%
Reduction in AHT
17%
Reduction in TAT
10 crores+
additional
annual revenue
2 lakhs
customers acquired
25 lakhs
additional revenue per agent per month
17%
Increased footfall month-on-month
20%
Conversion Rate increased
16%
Overall NPS score improved
58%
Increase sales
164%
Increase Sign Ups
62%
Reduce cost per sign up
