Customer Care Executive Job Description: Roles, Responsibilities, and Skills

A customer care executive answers customer questions and complaints over call, chat, or email, gives accurate information, and keeps customers satisfied. The role needs clear communication, empathy, and problem solving. At Maxicus, freshers are welcome, and a 12th pass is the minimum qualification for full-time roles.

This guide covers what the job involves day to day, the skills you need, how the career grows, and where we are hiring right now.

Customer care executive at a glance

• Also called: Customer Support Executive, Customer Experience Executive
• What you do: Handle customer queries and complaints, give accurate answers, and escalate complex issues
• Channels: Voice (calls), chat, and email
• Minimum qualification: 12th pass for full-time roles at Maxicus
• Experience: Freshers welcome
• Language: Fluent English is required in our job posts
• Shifts: Flexible or rotational, based on business needs
• Hiring now: Gurgaon, Kolkata, Vadodara, Amritsar, and Bangalore

In this guide

1. What a customer care executive does
2. Roles and responsibilities
3. Skills you need
4. Qualifications and eligibility
5. Voice, non-voice, or both
6. Career path after this role
7. Current openings at Maxicus
8. How to apply and what to expect
9. FAQs

What does a customer care executive do?

You are the first point of contact when a customer needs help. You listen, find the answer, fix the problem, and record what happened. Here is a typical day at Maxicus:

• Start: A short team huddle, then you log in to the CRM and the calling or chat platform.
• Live interactions: You handle customer calls, chats, or emails, using an AI-backed knowledge platform for instant answers.
• Learning: Short, game-style training modules with points, badges, and leaderboards.
• Quality review: A quality analyst reviews a sample of your calls or chats and gives feedback.
• Wrap-up: You close pending tickets, update the CRM, and hand off anything unresolved to the next shift.

See the full walkthrough in A Day in the Life of a Customer Experience Executive at Maxicus.

Customer care executive roles and responsibilities

• Manage customer interactions across call, chat, and email.
• Give accurate, complete information using the right tools and resources.
• Resolve queries and complaints within the defined turnaround time.
• Log every interaction in the CRM with clear case notes.
• Escalate complex issues to the right team instead of guessing.
• Meet monthly targets for quality, productivity, and customer satisfaction.
• Follow company policies and communication guidelines every time.
• Work with your team and other departments to close the loop for the customer.

Skills you need to be a customer care executive

Needed to get hired (these follow our job posts):

• Fluent English: Clear communication is the core of the job.
• Empathy and professionalism: A positive, calm tone with every customer, even upset ones.
• Accuracy: Right information, every time.
• Teamwork: You work with colleagues and other departments.
• Flexibility: You may work flexible or rotational shifts.

Skills that help you grow faster:

• Active listening: Hear the real problem before you answer.
• Problem solving: Think through the issue instead of reading a script.
• Computer basics: Typing, email, and quick learning of new tools.
• Patience under pressure: Stay steady when queues are long.
• Time management: Keep your handling time and quality balanced.

Not sure you fit? Take our guide to checking if you are fit for a customer service job. Want to sharpen your spoken English first? Read how to prepare your communication skills for a customer care interview.

Qualifications and eligibility

• Minimum: 12th pass (Intermediate or +2) for full-time Customer Support Executive roles at Maxicus.
• Degree: No specific degree is required. Communication skills and attitude matter more.
• Experience: Freshers are welcome. Most of what you use on the floor is taught in training.
• Documents for walk-ins: Aadhaar card, PAN card, and an updated resume.

Read more in 12th Pass Job? Here’s What a Real BPO Career Looks Like.

Voice, non-voice, or both?

Our customer support roles cover voice (live calls) and non-voice (chat and email). Not sure which one suits you? Our guide to voice vs non-voice process answers the 20 questions freshers ask most.

Career path after customer care executive

This role is a starting point. There is no single fixed track, but a common path is:

1. Customer care executive: Handle customer interactions.
2. Quality analyst, trainer, or subject matter expert: Specialist track, no team to manage yet.
3. Team leader: Your first people-management role. Team leaders at Maxicus own AHT (average handle time), attrition, shrinkage, and CSAT.
4. Senior team leader or assistant manager: Bigger teams and more complex processes.
5. Manager and beyond: Own a full process.

Our careers page also lists roles in training, HR recruitment, and inside sales. See the full journey in From Fresher to Team Leader.

Customer care executive openings at Maxicus

We are hiring Customer Support Executives in five cities. Openings change, so check the job page for the live number.

• Gurgaon, Haryana (60+ openings): Customer Support Executive, Gurgaon | Jobs in Gurgaon
• Kolkata, West Bengal (150+ openings): Customer Support Executive, Kolkata | Jobs in Kolkata
• Vadodara, Gujarat (115+ openings): Customer Support Executive, Vadodara | Jobs in Vadodara
• Amritsar, Punjab (150+ openings): Customer Support Executive, Amritsar | Jobs in Amritsar
• Bangalore, Karnataka (10+ openings): Customer Support Executive, Bangalore | Jobs in Bangalore

Looking for a step up? Our careers page also lists team leader, senior team leader, assistant manager, trainer, HR recruitment, and inside sales roles. Prefer flexible work? See Gig@Maxicus.

How to apply and what to expect

1. Pick your city from the list above.
2. Apply with the Apply Now button on the job page, or visit the walk-in address on the city page.
3. Carry your Aadhaar card, PAN card, and an updated resume.
4. Go through the rounds: registration, an HR round, a fluency check, an interview round, and next steps.
5. Prepare: Read Walk-In Interviews at Maxicus and our 25 BPO interview questions and answers.

Stay safe: Maxicus does not ask job seekers for money and does not send offer letters on WhatsApp. Verify any offer at careers@maxicus.com.

FAQs

Q: What does a customer care executive do?

A customer care executive handles customer queries and complaints over call, chat, or email. You give accurate information, resolve issues within the turnaround time, log the case in the CRM, and escalate complex problems.

Q: What qualification is needed to become a customer care executive?

At Maxicus, a 12th pass is the minimum for full-time Customer Support Executive roles. No specific degree is required, and freshers are welcome.

Q: What skills does a customer care executive need?

Fluent English, empathy, accuracy, teamwork, and flexibility are the basics. Active listening, problem solving, and basic computer skills help you grow faster.

Q: Is customer care executive a good job for freshers?

Yes. You can start without experience, you learn the process in training, and there is a clear path from executive to team leader and beyond.

Q: Is the customer care executive role voice or non-voice?

It can be either. Our roles cover calls (voice) as well as chat and email (non-voice).

Q: What is the salary of a customer care executive at Maxicus?

Our job pages do not list a salary. HR discusses salary, benefits, and terms with you at the offer stage.

Q: Where is Maxicus hiring customer care executives?

Our careers page lists Customer Support Executive openings in Gurgaon, Kolkata, Vadodara, Amritsar, and Bangalore.

Ready to start your customer care career?

A customer care executive role is a strong first step: you build communication and problem-solving skills from day one, and you can grow into leadership. Pick your city and apply.