All About Outsourcing For Businesses

5 Best Practices for Virtual Training & Onboarding for BPOs

July 8, 2020

Covid crisis did not just change the way our consumers…..

Busting (un)common myths on Remote Working, BPO Jobs & Customer Service

July 1, 2020

Some believe remote working is hardly working. While others have…..

Here’s how to revisit your Customer Experience Strategy post COVID-19

June 29, 2020

Outsourcing to call centers is something that all growth-oriented organizations…..

Multilingual Customer Support: Why is it a business priority & how to leverage it?

June 18, 2020

What is Multilingual customer support? Multilingual customer support is a…..

Here’s what a next-gen outsourcing partner can do for an EdTech business

June 16, 2020

Zoom classes. Student portals. Virtual presentations. Digital submissions. There are…..

From Survival to Significance: What the future holds for the BPM industry

The future for Business process Management (BPM) industry

June 15, 2020

The introduction of digital technology has brought a profound transformation…..

Why agent support is important for customer service in the era of automation?

June 10, 2020

Your customer service is as good as the people that…..

Business Benefits: How do companies benefit from remote working?

June 8, 2020

The benefits of remote working are obvious for employees and…..

Customer support during a lockdown: Are your teams prepared?

June 2, 2020

As India went into lockdown in late March 2020, call…..

Reimagining customer experience in The New Normal

June 1, 2020

There is an emotional aspect linked to every relationship, which…..

Here’s why Customer Support in e-Commerce is more important than ever

Here’s why customer support for ecommerce is more important than ever

May 18, 2020

Your shopping habits have surely seen a drastic change. Due…..

Why email support is an important part of customer support strategy?

May 7, 2020

We live in a world where unresolved issues can hamper…..

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