All About Omni Channel Customer Experience

Why is customer lifecycle management crucial for your business?

July 1, 2021 | -Arkaprava Das

Brands know how important it is for them to build…..

What do digital bank customers expect from their onboarding experiences?

June 25, 2021 | -Arkaprava Das

With the onset of the digital revolution, our lives have…..

Customer service trends 2021: Are you ready for the future?

December 2, 2020 | -Arkaprava Das

The future of customer support is the future of your…..

The future of eCommerce customer service: Recipes to create a great eCommerce CX

October 30, 2020 | -Arkaprava Das

The starting point of success for any business comes with…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020 | -Arkaprava Das

The transition from 4G to 5G Flagship telecommunication technologies have…..

The 5G Revolution: What it means & the impact on business

September 17, 2020 | -Arkaprava Das

The arrival of 5G and what it means The arrival…..

Going beyond Net Promoter Scores & CSAT: CX for Customer Retention

August 10, 2020 | -Arkaprava Das

Retaining customers with exceptional CX Businesses grow by acquiring new…..

Telecalling: Is it still effective or just a thing of the past?

July 27, 2020 | -Arkaprava Das

What is telecalling? Did you know 92% of all customer…..

Lead Nurturing: Fostering Lead Generation For Your Business

May 26, 2020 | -Abhishek Ghosh

Understanding the necessity of lead nurturing Lead generation is one…..

emphasis on email channel for customer support outsourcing

Why email support is an important part of customer support strategy

May 7, 2020 | -Abhishek Ghosh

Why is email support an important part of customer support…..

Understanding Customer Churn & The Best Remedies To Withstand It

April 22, 2020 | -Abhishek Ghosh

What is Customer Churn? Customer churn is a metric to…..

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