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The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

5G telecom Maxicus

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020 | -Arkaprava Das

The transition from 4G to 5G Flagship telecommunication technologies have…..

5G_telecom By Maxicus

The 5G Revolution: What it means & The impact on business

September 17, 2020 | -Arkaprava Das

The arrival of 5G and what it means The arrival…..

customer retention cx Maxicus

Going beyond Net Promoter Scores & CSAT: CX for Customer Retention

August 10, 2020 | -Arkaprava Das

Retaining customers with exceptional CX Businesses grow by acquiring new…..

Telecalling Maxicus

Telecalling: Still effective or a thing of the past?

July 27, 2020 | -Sravanthi Bollapragada

What is telecalling? As self-explanatory as the word is, telecalling…..

lead nurturing maxicus blog

Lead Nurturing: Fostering Lead Generation For Your Business

May 26, 2020 | -Abhishek Ghosh

Understanding the necessity of lead nurturing Lead generation is one…..

emphasis on email channel for customer support outsourcing

Why email support is an important part of customer support strategy

May 7, 2020 | -Abhishek Ghosh

The digital world has changed all our habits. From wanting…..

Customer churn, customer retention

Understanding Customer Churn & The Best Remedies To Withstand It

April 22, 2020 | -Abhishek Ghosh

What is Customer Churn? Customer churn is a metric to…..

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Customer Engagement For e-Commerce: Blueprint Of An Effective Customer Retention Strategy

April 13, 2020 | -Abhishek Ghosh

Why is customer engagement important in the e-commerce industry? “Your…..

Customer experience by maxicus

Maximizing Customer Experience In The Digital Age

March 12, 2020 | -Vivek Gangwar

What differentiates a brand from its competitors? Experiences. As predicted…..

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