The arrival of 5G will not only transform technology but it will also provide a completely new mobile experience. This wireless 5G technology is being introduced with the primary aim to reduce maintenance costs and energy consumption in the telecom industry.
By 2024, forecasts predict that there will be around 1.9 billion 5G subscriptions worldwide. Developed Asia and North America are expected to embrace the 5G technology faster than the other regions. By 2025, around half of the overall telecom industry, is projected to be 5G-enabled in these two regions.
As 5G technologies evolve, it will change the way we spend our lives. It is designed to connect everyone and everything together, including gadgets, objects, and devices. Promising to deliver peak data speeds, reliable communication, vast network capabilities, 5G will create a more uniform user experience.
When we think of a future of telecom industry powered by 5G connected IoT devices that “talk” to each other, mobile internet-connected to multiple devices at the same time, different vehicles communicating with the roads they travel on, and accessibility of information at unprecedented speeds will come to mind. This goes without saying that the new generation of technology opens new opportunities for the telecom industry. And the arrival of the fifth-generation network has taken the technology world by storm already.
Modern communication systems have evolved significantly since the days of switchboards and long-distance calls, but perhaps not enough: regular, one-size-fits-all network designs have fallen significantly behind in the past decade. The Telecom industry needs scalable networks that can smoothly adapt to meet shifting demands and must prepare for expanding use cases featuring connected devices in nearly every industry. While traditional structures have fallen short of meeting these demands, many of these requirements are addressed through 5G systems.
According to a study, 5G is expected to deliver speeds up to 100 times faster than typical 4G technology.
But 5G is much more than an enhanced replacement for 4G LTE. It’s a new approach to infrastructure that introduces modularity and flexibility to an industry that’s previously been dominated by dogmatic, purpose-built hardware.
5G advances communication technology to meet changing demands in many important ways such as:
But, to realize these gains, these systems must support a much wider range of devices regardless of their latency support, coverage area, etc.
Let’s explore how 5G will benefit the telecom industry.
The speed of 5G will have ripple effects across many industries and geographies. For example, the lightning-fast speeds will be delivered over wireless instead of cable, which means rural areas will now have access to high-speed internet that they could not access via a wired connection. This is a bigger deal than you might initially expect. High-speed internet access is critical to pushing rural industries like farming and agriculture to evolve. 5G networks stand to unlock that innovation, but it’s highly dependent upon how it’s implemented.
Telecommunication providers will make small cell deployments made more effective through high-speed internet, allowing lightweight, easy-to-mount network base stations to increase capacity and coverage in densely populated areas. Though their range is much shorter, they will be able to alleviate overloaded networks in cities and other densely populated regions.
Network slicing allows multiple virtual networks to be created on top of a shared physical infrastructure, so different types of applications and services will be able to run on shared infrastructure. This enables the telecom companies to provide networking on-demand in the same way that we currently access other services on-demand, creating a user experience that’s indistinguishable from a physically separated network. Capacity and coverage can be allocated in logical slices to meet the specific demands of each use case, effectively reducing the need for companies to create custom networks for specific tasks or projects, and delivering connectivity in the most efficient way possible.
5G is the fifth-generation technology of public wireless networks. It is less of evolution from 4G than a giant leap forward. 4G networks are built with large radio towers that transmit signals over long distances using lower frequency radio waves. 5G networks will add many more small-cell antennas connected to buildings, streetlights, and other objects. These small cells will transmit massive amounts of data over short distances using an ultra-high-frequency spectrum. This combination of different network access points, frequencies, and cloud-based network technologies will create the 5G networks of the near future. There are three key characteristics of 5G networks that will benefit businesses:
Latency refers to response time, the length of time it takes between something being sent and received. The current 4G latency is about 50 milliseconds. 5G latency will decrease that to about one millisecond, faster than the blink of an eye. Low latency is important for anything that requires a true real-time reaction, such as self-driving vehicles and remotely controlled robotics. It also means more opportunities to use augmented reality (AR) and virtual reality (VR).
Lower latency means businesses will stream high-resolution video, audio, and images promptly, without any lag or glitches. This means richer communication experiences with both customers and remote workers. Innovative businesses looking to use cutting-edge applications like AR, VR, or 3D will do so in a more meaningful way with 5G. Contractors and interior designers will walk clients through virtual rooms before building the real thing, enabling easier decision-making and more accurate outcomes.
Adding more capacity to the network will raise the number of devices that can communicate with each other. Although the IoT is becoming more widely adopted, most communication today happens between people using smartphones. With 5G, we’ll see a dramatic increase in devices and machines talking (read: communicating) to each other.
Smart cities of the near future are prophesied to have millions of sensors per square kilometer, all connected to the 5G network and enabling IoT devices. This connectivity will help emergency responders arrive faster by rerouting traffic, and aid governments in managing natural disasters to help save lives and infrastructure.
Companies with machinery will be able to use IoT with 5G to maximize the efficiency and usage of equipment. For instance, a delivery company can use IoT with 5G to pinpoint a truck’s exact location in real-time to alert the recipient and ensure that the most efficient and effective routes are in use at all times. While some organizations currently use IoT for asset management, 5G will speed up the process, and provide even more precise data. From a warehousing perspective, 5G will allow companies to use smart shelves, which can track when a product is running low and trigger an action, which will keep the supply chain running smoothly and efficiently.
Increased bandwidth in 5G will allow for very high download speeds, which will improve applications and reduce bottlenecks. The change from 4G to 5G will be dramatic. Suppose if every fan at a Football game tried to leave the stadium from the same door, that can be the experience on an overburdened 4G network. The increased bandwidth of 5G will be like opening every door in the stadium.
Boost to bandwidth means that massive video files or presentations can be shared in seconds, providing agility for remote workers who may need to download files on the go. Likewise, remote workers can seamlessly involve in HD video communications no matter where they are located.
The promises of 5G are numerous and are more than just hype, they’re on their way. 5G will change the way that the governments, enterprises, and small businesses alike will communicate, work, and engage with customers and partners. The possibilities of 5G are only treated by what businesses can imagine and create, so now is the time to consider how your business can unlock, benefit, and thrive from the potential of 5G.
Telecom service providers will be able to employ 5G in their customer service operations which will make their users happy and help convert potential clients. Here are some of the ways 5G will help improve the customer experience:
With 5G there is a great improvement in call quality issues. 5G removes the latency issues of 4G that caused customers to experience poor call quality and dropped calls.
To provide a better customer and user experience, telecom companies will be able to gather customer data, research, and analytics using 5G technology. Telecom service providers will be able to stream high-quality videos for customer onboarding and product training. Customers and telecom partners will be able to connect using video conferencing to solve problems and build stronger relationships.
5G allows prompt connections and real-time sharing of information to solve customers’ problems while on the move. It also can connect with more devices at a time which will result in better user experience.
Today’s leading players are already focused on providing customized, connected customer experiences. 5G will enable fast data. Data that is collected, retrieved and operationalized at speeds and volumes that we can’t imagine today. AI tools that learn from this data will get considerably smarter as a result. At the same time, we can expect much greater connectivity between brands and consumers.
The result is that 5G will enable the telecom companies to achieve real-time, radically personalized, and predictive engagement with customers. For instance, it will become commonplace to barge into an online retail store and find that the upselling and cross-selling agent, armed with layers of information about your behavior and preferences, can immediately create a rich, tailored shopping experience. Real-time personalization and the move from content consumption to greater engagement can transform consumers’ relationships with brands across virtually every industry.
Users of VR or AR reality feel frustrated if there’s a delay of more than 20 milliseconds, far below the typical 4G latency. When 5G enables latency to drop more than you can imagine, Virtual and Augmented Reality will be processing images faster than the human brain. The experience will be as close to real as possible. Top E-commences are already using AR to help customers visualize how furniture will fit into their home or will the shade fits your eye. 5G will transform the customer experience by enabling an unprecedented level of immersion, which will transform everything from shopping for clothes to buying a home. Because VR and AR capture consumers’ attention and trigger their emotions more than any other medium, this evolution has the potential to usher in a deeper level of engagement with brands.
The fidelity and reduced latency of 5G will enable the number of connected devices with embedded sensors to multiply and will make it much easier to control them remotely. This will drastically improve the customer experience especially in the telecom industry and across a variety of businesses as well. For instance, in healthcare, 5G will make it easier for providers to supply remote diagnosis and treatment with the aid of sensors on wearable devices. Smart home devices will be able to predict the need for maintenance or service. This is already happening in some cases. Self-driving cars will be able to react more quickly to the surrounding environment, reducing risk, and improving the passenger experience. Cable and broadband companies will be able to surface diagnostic data about network conditions, arming customer representatives with knowledge about network issues, or conducting proactive outreach.
The Telecom industry should be open to new opportunities for 5G. People love their smartphones and will love doing business with companies that provide a lightning-fast internet connection. With internet answering services and 5G, you can take your customer experience to the next level!