Maxicus Blog for all things outsourcing, customer support and more

Managed Services vs. Outsourcing: How to leverage the differences between the two for your business

October 23, 2020 | -Arkaprava Das

What are managed services? Managed Services allows a business to…..

The future of outsourcing in India for 2021

October 21, 2020 | -Arkaprava Das

India retains 65% of the universal offshore BPO market (Source)…..

Inbound call center services: Your go-to solution for proactive customer support

October 15, 2020 | -Arkaprava Das

Inbound call center services deal with a majority of incoming…..

Outsourcing Technical Support Services: The trends & future

October 12, 2020 | -Arkaprava Das

What is Technical Support? Technical support services refer to those…..

Drive greater CX with employee engagement and performance management

October 9, 2020 | -Arkaprava Das

In our guide to successful customer journey management, we mentioned…..

Your guide to successful customer journey management

October 7, 2020 | -Arkaprava Das

What is customer journey management? Customer journey management is the…..

Improving customer experience in Banking & FinTech

October 5, 2020 | -Arkaprava Das

Rising customer expectations and changing behaviors have compelled banks to…..

Selling in a new world: Growing revenue streams with remote selling

October 1, 2020 | -Arkaprava Das

What is remote selling? Remote selling or virtual selling is…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

A guide to assuring call center quality standards

September 25, 2020 | -Arkaprava Das

Call center Quality Assurance (QA) is a process that can…..

Reinventing Contact Centers: How a pandemic changed the way BPOs have worked

September 23, 2020 | -Arkaprava Das

The impact of COVID-19 on contact centers Companies are facing…..

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020 | -Arkaprava Das

The transition from 4G to 5G Flagship telecommunication technologies have…..

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