What are managed services? Managed Services allows a business to…..
Read MoreIndia retains 65% of the universal offshore BPO market (Source)…..
Read MoreInbound call center services deal with a majority of incoming…..
Read MoreWhat is Technical Support? Technical support services refer to those…..
Read MoreIn our guide to successful customer journey management, we mentioned…..
Read MoreWhat is customer journey management? Customer journey management is the…..
Read MoreRising customer expectations and changing behaviors have compelled banks to…..
Read MoreWhat is remote selling? Remote selling or virtual selling is…..
Read MoreA contact center is a business segment within an organization…..
Read MoreCall center Quality Assurance (QA) is a process that can…..
Read MoreThe impact of COVID-19 on contact centers Companies are facing…..
Read MoreThe transition from 4G to 5G Flagship telecommunication technologies have…..
Read More