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Ingredients to build a great brand: Customer Value, Experience & Innovation

July 2, 2020 | -Kamal Pathak

Some of the most successful brands in the world have…..

Busting (un)common myths on Remote Working, BPO Jobs & Customer Service

July 1, 2020 | -Tanvi Jain

Some believe remote working is hardly working. While others have…..

Here’s how to revisit your Customer Experience Strategy post COVID-19

June 29, 2020 | -Ajit Hirekar

Outsourcing to call centers is something that all growth-oriented organizations…..

Food For Machines: Data Inputs For Machine Learning & Artificial Intelligence

June 20, 2020 | -Shiv Tomar

With the advent of Artificial Intelligence and Machine Learning, the…..

Multilingual Customer Support: Why is it a business priority & how to leverage it?

June 18, 2020 | -Abhishek Ghosh

Why does a business need multilingual customer support? Take India as a…..

Here’s what a next-gen outsourcing partner can do for an EdTech business

June 16, 2020 | -Arushi Jotwani

Zoom classes. Student portals. Virtual presentations. Digital submissions. There are…..

From Survival to Significance: What the future holds for the BPM industry

June 15, 2020 | -Kamal Pathak

The impact of COVID-19 is undeniably all-encompassing. It has disrupted…..

Why agent support is important for customer service in the era of automation

June 10, 2020 | -Anjali

Your customer service is as good as the people that…..

Business Benefits: How do companies benefit from remote working?

June 8, 2020 | -Sravanthi Bollapragada

The benefits of remote working are obvious for employees and…..

Customer support during a lockdown: Are your teams prepared?

June 2, 2020 | -Abhishek Ghosh

As India went into lockdown in late March 2020, call…..

Reimagining customer experience in The New Normal

June 1, 2020 | -Sravanthi Bollapragada

There is an emotional aspect linked to every relationship, which…..

Digital Transformation: Rethinking your business model for The New Normal

May 28, 2020 | -Sravanthi Bollapragada

The New Normal has forced the building of the digital…..

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