Maxicus Blog for all things outsourcing, customer support and more

The difference between call center and contact center services & their role in customer engagement

September 28, 2020

A contact center is a business segment within an organization…..

A guide to assuring call center quality standards

September 25, 2020

Call center Quality Assurance (QA) is a process that can…..

Reinventing Contact Centers: How a pandemic changed the way BPOs have worked

September 23, 2020

The impact of COVID-19 on contact centers Contact center representatives…..

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020

The transition from 4G to 5G Flagship telecommunication technologies have…..

The 5G Revolution: What it means & the impact on business

September 17, 2020

The arrival of 5G and what it means The arrival…..

Hyperlocal & Ecommerce: Market trends and how they are changing with customer behavior

September 15, 2020

Today, eShopping has given a stimulus to the hyperlocal and…..

Healthcare BPO: The role of outsourcing in the Health & Medical Industry

August 19, 2020

What do you mean by Healthcare BPO? Healthcare business process…..

Customer service skills for professional (and personal) growth

August 12, 2020

What makes customer service champions? Customer service skills. 73% of…..

Going beyond Net Promoter Scores & CSAT: CX for Customer Retention

August 10, 2020

Retaining customers with exceptional CX Businesses grow by acquiring new…..

Why is customer service training so important?

August 7, 2020

While a mixture of elements goes into building a successful…..

An overview: What is image annotation?

August 5, 2020

Image annotation is a significant task in computer vision. Considered…..

Upselling & Cross-selling: An unprecedented opportunity

August 4, 2020

What is upselling and cross-selling? Upselling and cross-selling are sales…..

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