Maxicus Blog for all things outsourcing, customer support and more

Business Benefits: How do companies benefit from remote working?

June 8, 2020

The benefits of remote working are obvious for employees and…..

Customer support during a lockdown: Are your teams prepared?

June 2, 2020

As India went into lockdown in late March 2020, call…..

Reimagining customer experience in The New Normal

June 1, 2020

There is an emotional aspect linked to every relationship, which…..

Digital Transformation: Rethinking your business model for The New Normal

May 28, 2020

The new dynamics and acceleration of the 21st century are…..

Lead Nurturing: Fostering Lead Generation For Your Business

May 26, 2020

Understanding the necessity of lead nurturing Lead generation is one…..

Is Telemarketing still a relevant source for Lead Generation?

May 22, 2020

As the digital sources emerged to generate leads and keep…..

Work From Home: Tips & Best Practices

May 19, 2020

About 74% of CFOs surveyed by Gartner expect at least…..

Here’s why Customer Support in e-Commerce is more important than ever

Here’s why customer support for ecommerce is more important than ever

May 18, 2020

Your shopping habits have surely seen a drastic change. Due…..

Why email support is an important part of customer support strategy?

May 7, 2020

We live in a world where unresolved issues can hamper…..

Moving Away From the Office: The Rise of Remote Working

April 23, 2020

Remote Working and work-from-home (WFH) are the ‘new normal’. While…..

Understanding Customer Churn & The Best Remedies To Withstand It

April 22, 2020

What is Customer Churn? Customer churn is a metric to…..

Customer Engagement For e-Commerce: Blueprint Of An Effective Customer Retention Strategy

April 13, 2020

Why is customer engagement important in the e-commerce industry? “Your…..

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