Maxicus Blog for all things outsourcing, customer support and more

Lead Gen in the New Gen

July 16, 2020

61% of B2B marketers name lead generation as one of their…..

virtual training_onboarding, bpo training

5 Best Practices for Virtual Training & Onboarding for BPOs

July 8, 2020

Covid crisis did not just change the way our consumers…..

ingredients_customer value Customer Value Maxicus

Ingredients to build a great brand: Customer Value, Experience & Innovation

July 2, 2020

Some of the most successful brands in the world have…..

Busting (un)common myths on Remote Working, BPO Jobs & Customer Service

July 1, 2020

Some believe remote working is hardly working. While others have…..

customer experience strategy planning maxicus

Here’s how to revisit your Customer Experience Strategy post COVID-19

June 29, 2020

Outsourcing to call centers is something that all growth-oriented organizations…..

Machine Learning, Artificial intelligence maxicus

Food For Machines: Data Inputs For Machine Learning & Artificial Intelligence

June 20, 2020

With the advent of Artificial Intelligence and Machine Learning, the…..

Multilingual Customer Support: Why is it a business priority & how to leverage it?

June 18, 2020

Why does a business need multilingual customer support? Take India as a…..

Outsourcing for edtech industry, Maxicus

Here’s what a next-gen outsourcing partner can do for an EdTech business

June 16, 2020

Zoom classes. Student portals. Virtual presentations. Digital submissions. There are…..

From Survival to Significance: What the future holds for the BPM industry

June 15, 2020

The introduction of digital technology has brought a profound transformation…..

Customer Service, Consumer Service, Maxicus

Why agent support is important for customer service in the era of automation

June 10, 2020

Your customer service is as good as the people that…..

Business Benefits: How do companies benefit from remote working?

June 8, 2020

The benefits of remote working are obvious for employees and…..

/customer-support-during-lockdown, Maxicus

Customer support during a lockdown: Are your teams prepared?

June 2, 2020

As India went into lockdown in late March 2020, call…..

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