Maxicus Blog for all things outsourcing, customer support and more

Outsourcing Technical Support Services: The trends & future

October 12, 2020

What is Technical Support? Technical support services refer to those…..

Drive greater CX with employee engagement and performance management

October 9, 2020

In our guide to successful customer journey management, we mentioned…..

Your guide to successful customer journey management

October 7, 2020

What is customer journey management? Customer journey management is the…..

Improving customer experience in Banking & FinTech

October 5, 2020

Increasing customer expectations and changing behaviors have forced banks to…..

Selling in a new world: Growing revenue streams with remote selling

October 1, 2020

What is remote selling? Remote selling or virtual selling is…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020

A contact center is a business segment within an organization…..

A guide to assuring call center quality standards

September 25, 2020

Call center Quality Assurance (QA) is a process that can…..

Reinventing Contact Centers: How a pandemic changed the way BPOs have worked

September 23, 2020

The impact of COVID-19 on contact centers Contact center representatives…..

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020

The transition from 4G to 5G Flagship telecommunication technologies have…..

The 5G Revolution: What it means & the impact on business

September 17, 2020

The arrival of 5G and what it means The arrival…..

Hyperlocal & Ecommerce: Market trends and how they are changing with customer behavior

September 15, 2020

Today, eShopping has given a stimulus to the hyperlocal and…..

Healthcare BPO: The role of outsourcing in the Health & Medical Industry

August 19, 2020

What do you mean by Healthcare BPO? Healthcare business process…..

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