Maxicus Blog for all things outsourcing, customer support and more

Maxicus Wins Outsourcing Innovation of the Year 2020 at The Golden Globe Tigers Awards

October 25, 2020

Gurgaon, 25th October 2020: Emerging as a winner surpassing some…..

Managed Services vs. Outsourcing: How to leverage the differences between the two for your business

October 23, 2020

What are managed services? Managed Services allow a business to…..

The future of outsourcing in India

October 21, 2020

India retains 65% of the universal offshore BPO market (Source)…..

Inbound call center services: Your go-to solution for proactive customer support

October 15, 2020

Inbound call center services deal with a majority of incoming…..

Outsourcing Technical Support Services: The trends & future

October 12, 2020

What is Technical Support? Technical support services refer to those…..

Drive greater CX with employee engagement and performance management

October 9, 2020

In our guide to successful customer journey management, we mentioned…..

Your guide to successful customer journey management

October 7, 2020

What is customer journey management? Customer journey management is the…..

Improving customer experience in Banking & FinTech

October 5, 2020

Increasing customer expectations and changing behaviors have forced banks to…..

Selling in a new world: Growing revenue streams with remote selling

October 1, 2020

What is remote selling? Remote selling or virtual selling is…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020

A contact center is a business segment within an organization…..

A guide to assuring call center quality standards

September 25, 2020

Call center Quality Assurance (QA) is a process that can…..

Reinventing Contact Centers: How a pandemic changed the way BPOs have worked

September 23, 2020

The impact of COVID-19 on contact centers Contact center representatives…..

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