Leap is designed to make lives easier for all – from agents and entrepreneurs to businesses and enterprises – to make business continuity simpler than ever before.
Happy agents make customers happier. Allowing a more flexible working environment with Leap enables for better customer interactions.More
With Leap Freedom Centers, micro-entrepreneurs and small business owners can set up and create their own contact center environments with ease.More
Managing and monitoring an army of support agents was never this easy. Leap enables virtual call center setup within days of the conception of your idea.More
With the freedom of working from anywhere with a stable Internet connection, you create a work-environment for agents to thrive in. 75% of employees who are allowed to work from home say that doing so has improved their work-life balance. Leap creates opportunities for homemakers, differently abled and those who wish to work-from-home.
Research says that more and more employees are experiencing WFH burnouts due to workplace loneliness. Freedom Centers were conceived keeping employee productivity in mind. Even for a small area to be turned into a contact center, a considerable amount of planning and set of solutions are necessary. With Leap, you kill multiple birds with one stone.
43% of US employers said they plan to allow their employees to have more remote working opportunities in the coming years. With the growing need for more flexible and sustainable working conditions, virtual call centers are going to be the need of the hour. With multiple integrations and features to monitor and enhance employee productivity, Leap into the new normal.
A virtual call center is basically a call center where the agents attending calls do not work from a single location. They can be working from their homes or different offices. These cloud-based virtual call centers reduce the overall cost of a central office, infrastructure and technical interventions. Virtual call centers also lead to lower employee turnover due to more flexible work environments.
The customer trying to get in touch with your brand is given the impression of reaching a physical department within the business, when, in fact, it reaches your virtual call center. Virtual call center employees work from their homes while keeping in line with your other business processes and culture.
A virtual call center not only ensures a business’ operational continuity but also helps with cost saving. Moreover, when you choose to outsource your customer support to a third-party, you can be sure of an efficient pool of virtual call center agents as the outsourcing service providers conduct stringent screening processes and high quality training.
Hosted on the cloud, Leap, unlike any other virtual call center or Work From Home solution uses a blend of cutting edge technologies for various functions. Artificial Intelligence and Machine Learning are used to ensure agent productivity and data security, while quality adherence and monitoring tools are used to ensure the optimum standards of customer interactions being delivered. With the use of Virtual Automated Call Distributor (VACD) technology, an integrated skill based routing technology ensures delivering of the call to the most suitable virtual call center agent.
Our Client, holding substantial market share in India, is one of the top players in the food ordering and delivery business with a pan-country presence. Having reached the billion-mark valuation in just four years, the company is India’s fastest company to become a unicorn.
Increase in annual savings
Reduction in AHT
Reduction in TAT