A Leap Of Faith Towards The Work Culture You Want To Build

And empower the Potential, Possibilities and Productivity of your employees

The Promise of Leap


While we understand the need for a flexible work environment for employees, we also believe that a business must not lose out on its efficiency and rigor. Leap has been designed keeping in mind the needs of a business as well as the convenience of its employees. Our Work-From-Anywhere Solution promises the best support, catered to businesses of each kind.

Data Safety & Security

security Data Safety & Security

From network security to an agent’s access to information, Leap has been designed with utmost care to ensure that data handling and transfer is secure. With safe client remote access and system check-in and wipe features, all provisions have been taken care of for an employer to check and monitor data safety and security.

Endpoint

  • AI-based Agent Validation
  • Remote Screen Captures & Barge-In Features
  • Multi factor Authentication
  • Session Based Policies
  • Controlled Internet Access

Network

  • Secure Router with MFA & VPN Tunnel
  • Remote System Wipe
  • Encrypted Data Transfer
  • 4G Fallback
  • Geo-fencing
Productivity

productivity Productivity

Leap is equipped with reporting tools, which allow an employer to gauge and monitor the productivity of their employees. With a data analytics dashboard integrated within to keep track of agent activity, and a live chat feature available to guide agents through the process, be assured of optimum productivity.

Tools To Use

  • Integrate solutions to monitor clicks & screen time
  • Automate screenshots of agent screens
  • Periodic barge-ins as per convenience
  • Track agent activity with remote access to systems
  • Agent Productivity Report with Analytics Dashboard
Quality

quality Quality

Leap comes bundled with KocharTech’s proprietary Knowledge Base, Learning & Quality Management Platform to ensure quality engagements with customers. This tool is integrated to ascertain the level of knowledge each agent obtains from curated assessments in a stipulated time period.

Ensuring Quality Adherence

  • Content Management System to provide usable information
  • Comprehensive FAQs to ensure quality engagement & CX
  • Learning & Quality Management System
  • Regular Quality Reports & AI-based flags and alerts
  • Virtual Classrooms for training

The Added Edge

Save 20% on Cost per FTE

Save up to 20% on
Cost per FTE

Effectively manage peak and seasonal volume

Effectively manage
peak and seasonal volume

Reduced time-to-ramp

Reduced
time-to-ramp

Built-in Features & Integrations of your choice


Knowledge Management System

Knowledge Management System

KocharTech’s proprietary Knowledge Management System come equipped with interactive decision trees, visual guides, a robust content management system, how-to articles and FAQs. Create your own knowledge or use our managed content creation services to help you scale your support capabilities and agent effectiveness.

Online Learning & Training Tools

Online Learning & Training Tools

With virtual classrooms and online study material available round-the-clock, empower agents to learn at their own pace to give the best results. AI-based features detect and record the progress of each user to build a detailed report of their improvement. Curate quizzes, tests and certifications for each process.

Quality Management System

Quality Management System

A robust Quality Management System has been built into Leap to ensure optimum quality is maintained across projects. With features to periodically barge-in on agent systems and continuous monitoring, build Quality Reports using the system’s Analytics & Reporting Dashboard.

Features

Features

  • Augmented Reality based support
  • Visual Guides for technical support
  • Decision Trees for faster resolution
  • Integrate tools of your choice to improve quality and productivity
  • Built-in CRM or integrate one of your choice
  • Rigorous online Learning & Training Management

Are you ready to scale your business?

Get in Touch