Customer Support Outsourcing | Category |- Maxiucs

In-house vs. outsourced data labeling

April 1, 2021 | -Arkaprava Das

Data annotation and data labeling are some of the most…..

Diving into the future of Phygital: Physical + Digital

March 10, 2021 | -Arkaprava Das

Suppose you are looking forward to buying a new phone…..

4 Major strategies to improve telecom customer service

December 21, 2020 | -Arkaprava Das

32% of customers will walk away from a brand they…..

outsourcing in banking and bfsi- Maxicus, benefits of outsourcing in banking

Outsourcing in banking: Analysing the risks and benefits

November 23, 2020 | -Arkaprava Das

Nowadays outsourcing is well-practiced in the banking industry. The concept…..

Customer Service Outsourcing: What does the future look like for brands?

November 2, 2020 | -Arkaprava Das

Between the pandemic, it’s fair to say the outsourced service…..

The future of eCommerce customer service: Recipes to create a great eCommerce CX

October 30, 2020 | -Arkaprava Das

The starting point of success for any business comes with…..

Email support outsourcing: A guide to enhancing your CX

October 28, 2020 | -Arkaprava Das

Email support is a necessary method for businesses for assisting…..

The future of outsourcing in India for 2021

October 21, 2020 | -Arkaprava Das

India retains 65% of the universal offshore BPO market (Source)…..

Inbound call center services: Your go-to solution for proactive customer support

October 15, 2020 | -Arkaprava Das

Inbound call center services deal with a majority of incoming…..

Feature image for banking fintech.png (1)

Improving customer experience in Banking & FinTech

October 5, 2020 | -Arkaprava Das

Increasing customer expectations and changing behaviors have forced banks to…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

Reinventing Contact Centers: How a pandemic changed the way BPOs have worked

September 23, 2020 | -Arkaprava Das

The impact of COVID-19 on contact centers Companies are facing…..

Blog