All About Customer Retention And More

Customer Retention: How to Identify the Right Approach

September 8, 2021

Customer acquisition is stressed repeatedly in every stakeholder meeting to…..

Why is customer lifecycle management crucial for your business?

July 1, 2021

Brands know how important it is for them to build…..

What do digital bank customers expect from their onboarding experiences?

June 25, 2021

With the onset of the digital revolution, our lives have…..

How to manage customer expectations in the digital landscape?

June 16, 2021

It is understandable that any business, be it a manufacturing…..

6 Ways for brands to maximize customer retention

June 9, 2021

Did you know, a 5% increase in customer retention translates…..

How to power your customer journey leveraging AI & ML?

June 4, 2021

Earlier, brands used to sell their products in brick-and-mortar stores…..

7 Tips to increase customer satisfaction during peak hours

March 15, 2021

Customer satisfaction doesn’t run on magic or miracles. Managing customer…..

5 essential customer retention strategies for 2021

December 16, 2020

Customer retention simply means a routine of retaining your existing…..

Understand Graph on call center KPI by office Team

5 Call center KPIs that boost your CSAT

December 4, 2020

KPIs (Key Performance Indicator) are a measured value that describes…..

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Improving customer experience in Banking & FinTech

October 5, 2020

Increasing customer expectations and changing behaviors have forced banks to…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020

A contact center is a business segment within an organization…..

A guide to assuring call center quality standards

September 25, 2020

Call center Quality Assurance (QA) is a process that can…..

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