All About Customer Retention And More

Why is customer lifecycle management crucial for your business?

July 1, 2021 | -Arkaprava Das

Brands know how important it is for them to build…..

What do digital bank customers expect from their onboarding experiences?

June 25, 2021 | -Arkaprava Das

With the onset of the digital revolution, our lives have…..

How to manage customer expectations in the digital landscape?

June 16, 2021 | -Arkaprava Das

It is understandable that any business, be it a manufacturing…..

6 Ways for brands to maximize customer retention

June 9, 2021 | -Arkaprava Das

Did you know, a 5% increase in customer retention translates…..

How to power your customer journey leveraging AI & ML?

June 4, 2021 | -Arkaprava Das

Earlier, brands used to sell their products in brick-and-mortar stores…..

7 Tips to increase customer satisfaction during peak hours

March 15, 2021 | -Arkaprava Das

Customer satisfaction doesn’t run on magic or miracles. Managing customer…..

5 essential customer retention strategies for 2021

December 16, 2020 | -Arkaprava Das

Customer retention simply means a routine of retaining your existing…..

Understand Graph on call center KPI by office Team

5 Call center KPIs that boost your CSAT

December 4, 2020 | -Arkaprava Das

KPIs (Key Performance Indicator) are a measured value that describes…..

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Improving customer experience in Banking & FinTech

October 5, 2020 | -Arkaprava Das

Increasing customer expectations and changing behaviors have forced banks to…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

A guide to assuring call center quality standards

September 25, 2020 | -Arkaprava Das

Call center Quality Assurance (QA) is a process that can…..

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020 | -Arkaprava Das

The transition from 4G to 5G Flagship telecommunication technologies have…..

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