All About Customer Retention And More

5 essential customer retention strategies for 2021

December 16, 2020 | -Arkaprava Das

Customer retention simply means a routine of retaining your existing…..

Understand Graph on call center KPI by office Team

5 Call center KPIs that boost your CSAT

December 4, 2020 | -Arkaprava Das

KPIs (Key Performance Indicator) are a measured value that describes…..

Improving customer experience in Banking & FinTech

October 5, 2020 | -Arkaprava Das

Rising customer expectations and changing behaviors have compelled banks to…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

A guide to assuring call center quality standards

September 25, 2020 | -Arkaprava Das

Call center Quality Assurance (QA) is a process that can…..

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020 | -Arkaprava Das

The transition from 4G to 5G Flagship telecommunication technologies have…..

Customer service skills for professional (and personal) growth

August 12, 2020 | -Arkaprava Das

What makes customer service champions? Customer service skills. 73% of…..

Going beyond Net Promoter Scores & CSAT: CX for Customer Retention

August 10, 2020 | -Arkaprava Das

Retaining customers with exceptional CX Businesses grow by acquiring new…..

Why is customer service training so important?

August 7, 2020 | -Arkaprava Das

While a mixture of elements goes into building a successful…..

upselling-and-cross-selling_revenue-growth, Maxicus

Upselling & Cross-selling: An unprecedented opportunity

August 4, 2020 | -Arkaprava Das

What is upselling and cross-selling? Upselling and cross-selling are sales…..

Customer Care: The first step in building a customer-centric brand

July 30, 2020 | -Arkaprava Das

What is Customer Care? Customer care is the help or…..

Telecalling: Still effective or a thing of the past?

July 27, 2020 | -Sravanthi Bollapragada

What is telecalling? As self-explanatory as the word is, telecalling…..

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