What makes customer service champions? Customer service skills. 73% of…..
Category Archives: Customer Retention
hiGoing beyond Net Promoter Scores & CSAT: CX for Customer Retention
Retaining customers with exceptional CX Businesses grow by acquiring new…..
Why is customer service training so important?
While a mixture of elements goes into building a successful…..
Upselling & Cross-selling: An unprecedented opportunity
What is upselling and cross-selling? Upselling and cross-selling are sales…..
Customer Care: The first step in building a customer-centric brand
What is Customer Care? Customer care is the help or…..
Telecalling: Still effective or a thing of the past?
What is telecalling? As self-explanatory as the word is, telecalling…..
Lead Nurturing: Fostering Lead Generation For Your Business
Understanding the necessity of lead nurturing Lead generation is one…..
Is Telemarketing still a relevant source for Lead Generation?
As the digital sources emerged to generate leads and keep…..
Understanding Customer Churn & The Best Remedies To Withstand It
What is Customer Churn? Customer churn is a metric to…..
Customer Engagement For e-Commerce: Blueprint Of An Effective Customer Retention Strategy
Why is customer engagement important in the e-commerce industry? “Your…..
Maximizing Customer Experience In The Digital Age
What differentiates a brand from its competitors? Experiences. As…..