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Customer acquisition is stressed repeatedly in every stakeholder meeting to…..

Brands know how important it is for them to build…..

With the onset of the digital revolution, our lives have…..

It is understandable that any business, be it a manufacturing…..

Did you know, a 5% increase in customer retention translates…..

Earlier, brands used to sell their products in brick-and-mortar stores…..

Customer satisfaction doesn’t run on magic or miracles. Managing customer…..

Customer retention simply means a routine of retaining your existing…..

KPIs (Key Performance Indicator) are a measured value that describes…..

Increasing customer expectations and changing behaviors have forced banks to…..

A contact center is a business segment within an organization…..

Call center Quality Assurance (QA) is a process that can…..