Maxicus Blog for all things outsourcing, customer support and more

Is Telemarketing still a relevant source for Lead Generation?

May 22, 2020 | -Arkaprava Das

As the digital sources emerged to generate leads and keep…..

work from home, remote working, productivity

Work From Home: Tips & Best Practices

May 19, 2020 | -Abhishek Ghosh

About 74% of CFOs surveyed by Gartner expect at least…..

Here’s why Customer Support in e-Commerce is more important than ever

May 18, 2020 | -Tanvi Jain

Your shopping habits have surely seen a drastic change. Due…..

emphasis on email channel for customer support outsourcing

Why email support is an important part of customer support strategy?

May 7, 2020 | -Abhishek Ghosh

We live in a world where unresolved issues can hamper…..

working from home. remote working maxicus

Moving Away From the Office: The Rise of Remote Working

April 23, 2020 | -Abhishek Ghosh

Remote Working and work-from-home (WFH) are the ‘new normal’. While…..

Understanding Customer Churn & The Best Remedies To Withstand It

April 22, 2020 | -Abhishek Ghosh

What is Customer Churn? Customer churn is a metric to…..

customer-support-tips-for-e-commerce-businesses

Customer Engagement For e-Commerce: Blueprint Of An Effective Customer Retention Strategy

April 13, 2020 | -Abhishek Ghosh

Why is customer engagement important in the e-commerce industry? “Your…..

Technical Support For Startups: Finding The Best Support For Your Business

April 9, 2020 | -Abhishek Ghosh

In today’s fast-paced world, technology has become the backbone of…..

contact centre, contact centre outsourcing, BPO

Contact Center Checklist: Things to look out for while choosing your outsourcing partner

April 3, 2020 | -Abhishek Ghosh

It may be a cliche, but the term “back to…..

customer support, customer support outsourcing, contact centre

Busting Myths About Outsourcing Business Processes: Customer Support Outsourcing

March 30, 2020 | -Abhishek Ghosh

As business and technology continue to change the world and…..

Remote Work: A lesson to learn on Business Continuity

March 27, 2020 | -Tanvi Jain

Natural disasters, disruptions and a pandemic like COVID-19 have the…..

Enterprise E-Surveillance: Creating new avenues for business

March 24, 2020 | -Abhishek Ghosh

Electronic surveillance popularly known as e-Surveillance can be defined as…..

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