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customer experience in the new normal, Maxicus

Reimagining customer experience in The New Normal

June 1, 2020 | -Sravanthi Bollapragada

There is an emotional aspect linked to every relationship, which…..

Digital Transformation: Rethinking your business model for The New Normal

May 28, 2020 | -Sravanthi Bollapragada

The new dynamics and acceleration of the 21st century are…..

Lead Nurturing: Fostering Lead Generation For Your Business

May 26, 2020 | -Abhishek Ghosh

Understanding the necessity of lead nurturing Lead generation is one…..

Is Telemarketing still a relevant source for Lead Generation?

May 22, 2020 | -Arkaprava Das

As the digital sources emerged to generate leads and keep…..

work from home, remote working, productivity

Work From Home: Tips & Best Practices

May 19, 2020 | -Abhishek Ghosh

About 74% of CFOs surveyed by Gartner expect at least…..

Here’s why Customer Support in e-Commerce is more important than ever

May 18, 2020 | -Tanvi Jain

Your shopping habits have surely seen a drastic change. Due…..

emphasis on email channel for customer support outsourcing

Why email support is an important part of customer support strategy?

May 7, 2020 | -Abhishek Ghosh

We live in a world where unresolved issues can hamper…..

working from home. remote working maxicus

Moving Away From the Office: The Rise of Remote Working

April 23, 2020 | -Abhishek Ghosh

Remote Working and work-from-home (WFH) are the ‘new normal’. While…..

Understanding Customer Churn & The Best Remedies To Withstand It

April 22, 2020 | -Abhishek Ghosh

What is Customer Churn? Customer churn is a metric to…..

customer-support-tips-for-e-commerce-businesses

Customer Engagement For e-Commerce: Blueprint Of An Effective Customer Retention Strategy

April 13, 2020 | -Abhishek Ghosh

Why is customer engagement important in the e-commerce industry? “Your…..

Technical Support For Startups: Finding The Best Support For Your Business

April 9, 2020 | -Abhishek Ghosh

In today’s fast-paced world, technology has become the backbone of…..

contact centre, contact centre outsourcing, BPO

Contact Center Checklist: Things to look out for while choosing your outsourcing partner

April 3, 2020 | -Abhishek Ghosh

It may be a cliche, but the term “back to…..

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