Maxicus Blog for all things outsourcing, customer support and more

An overview: What is image annotation?

August 5, 2020 | -Sravanthi Bollapragada

Image annotation is a significant task in computer vision. Computer…..

upselling-and-cross-selling_revenue-growth, Maxicus

Upselling & Cross-selling: An unprecedented opportunity

August 4, 2020 | -Arkaprava Das

What is upselling and cross-selling? Upselling and cross-selling are sales…..

Customer Care: The first step in building a customer-centric brand

July 30, 2020 | -Arkaprava Das

What is Customer Care? Customer care is the help or…..

Telecalling: Is it still effective or just a thing of the past?

July 27, 2020 | -Arkaprava Das

What is telecalling? Did you know 92% of all customer…..

Lead Gen in the New Gen

July 16, 2020 | -Abhishek Ghosh

61% of B2B marketers name lead generation as one of their…..

Outsourcing in India: The hub of IT Support, Talent & Innovation

July 14, 2020 | -Sravanthi Bollapragada

The outsourcing industry in India not only has one of…..

virtual training_onboarding, bpo training

5 Best Practices for Virtual Training & Onboarding for BPOs

July 8, 2020 | -Arkaprava Das

Virtual training and onboarding of employees is a fairly new…..

ingredients_customer value Customer Value Maxicus

Ingredients to build a great brand: Customer Value, Experience & Innovation

July 2, 2020 | -Kamal Pathak

Some of the most successful brands in the world have…..

Busting (un)common myths on Remote Working, BPO Jobs & Customer Service

July 1, 2020 | -Tanvi Jain

Some believe remote working is hardly working. While others have…..

customer experience strategy planning maxicus

Here’s how to revisit your Customer Experience Strategy post COVID-19

June 29, 2020 | -Ajit Hirekar

Outsourcing to call centers is something that all growth-oriented organizations…..

Machine Learning, Artificial intelligence maxicus

Food For Machines: Data Inputs For Machine Learning & Artificial Intelligence

June 20, 2020 | -Shiv Tomar

With the advent of Artificial Intelligence and Machine Learning, the…..

Multilingual Customer Support: Why is it a business priority & how to leverage it?

June 18, 2020 | -Abhishek Ghosh

Why does a business need multilingual customer support? Take India as a…..

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