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About 74% of CFOs surveyed by Gartner expect at least…..

Your shopping habits have surely seen a drastic change. Due…..

We live in a world where unresolved issues can hamper…..

Remote Working and work-from-home (WFH) are the ‘new normal’. While…..

What is Customer Churn? Customer churn is a metric to…..

Why is customer engagement important in the e-commerce industry? “Your…..

In today’s rapidly-evolving business landscape, technology has emerged as the…..

Having a quality assurance call center checklist is crucial to…..

As business and technology continue to change the world and…..

Natural disasters, disruptions and a pandemic like COVID-19 have the…..

Electronic surveillance popularly known as e-Surveillance can be defined as…..

The key to surviving in a competitive market for a…..