Maxicus vs. Traditional BPO

Innovation is the key, we make it happen

A smarter alternative to your traditional BPO


Omnichannel support across voice and non-voice channels sets the tone for your business’ investment in customer-centricity. An integrated contact centre that innovates and reinvents solutions for and with your business is what is needed in the future.

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A smarter alternative to your traditional BPO

Capabilities

Maxicus Logo

Traditional BPO

Service Delivery

Platform-based BPM

BPO

WFH Capability

Fully secure WFH Platform

No/VDI/RDP

Focus on Innovation

High

Low

Access to Leadership

High

Low

Decentralized Operations

Yes

Partial

Flexibility

High

Standard

Customer Success

Yes

Partial

Digital Hiring

End-to-end hiring platform

No/Partial

Remote Training Capabilities

Yes

Partial

Knowledge Management

In-house

No/Third Party

Why should you choose Maxicus?


Platform-Based BPM

Maxicus provides an integrated framework and tools for managing the tasks and workflow in a business process, as opposed to Traditional BPOs.

A key benefit of a platform-based Business Process Management is the ability to adjust processes accordingly in response to changing market requirements.

Business through SaaS technology has emerged to provide a more cost-effective to enterprises while making use of inexpensive computing solutions. Better processes produce lower costs, higher revenues, motivated employees, and happier customers.

Maxicus offers its agents the freedom to work from anywhere. It subsequently reduces employees burnout and ensure a healthy working environment.

Our Work From Home mechanism is equipped with all the requisite tools to monitor employees’ performance and at the same time improve it for optimum productivity.

Real-time monitoring enables access to agents’ systems through live barge-ins ensuring effective supervision of remote teams, thereby ensuring high efficiency.

Our secure cloud services and data centres make certain that all your confidential resources and data banks are fully secure.

In order to master the resulting challenges and benefit from the opportunities, systematic and well-managed innovation has become a core focus area for high performing organizations.

Maxicus drives new methods to reform your business through business model innovation and technological innovation.

With the successful exploitation of new ideas and change that creates a new dimension of performance, we are determined to achieve the desired revenue. We aim to thrive your business, not just survive in the long run.

Companies that endorse an environment and enable process innovation, Maxicus will give you wings to flock in the sky with industry leaders.

Maxicus provides business more flexibility and control in operation.

Our operational environments are equipped with AI tools that are effective in ensuring employee adherence. Employees can easily get in touch with the management, Maxicus creates operational touchpoints in order to achieve seamless scalability to accommodate all your business needs.

Detailed reports give the business a better insight to improve processes and increase productivity. Also, it helps to gain visibility and track KPIs for agents.

Organisations are switching to digital recruitment because it’s far more affordable than traditional ways of looking for employees.

Here, at Maxicus we include ways for applicants to make less time consuming and also steps to filter among resumes to make it simple for the organizations. In concern of effective training, we aim to make this daunting task smooth with the help of online tools available today.

Training through a digital medium doesn’t require big infrastructure. The procedure is easy to monitor and evaluate.

As you start creating your vision of a hassle-free onboarding and training process for your future employees, we are setting parameters for business with ease.

Advancements in technology have changed BPOs over the years.

Today, an employee who has access to cloud-based knowledge management software can efficiently work from anywhere. With better faster decision making and quicker problem-solving, improves organisational agility.

Also, contributes to employee growth and development and better communication within the business process. With the help of AI and ML, Maxicus has fostered the growth of a wide range of businesses and helped them to achieve delightful customer experience through data and insights.

Our success stories


Expertise Delivered

We deliver on our promises with significant results that you can count on

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