Omnichannel support across voice and non-voice channels sets the tone for your business’ investment in customer-centricity. An integrated contact centre that innovates and reinvents solutions for and with your business is what is needed in the future.
Get A Call BackService Delivery
Platform-based BPM
BPO
WFH Capability
Fully secure WFH Platform
No/VDI/RDP
Focus on Innovation
High
Low
Access to Leadership
High
Low
Decentralized Operations
Yes
Partial
Flexibility
High
Standard
Customer Success
Yes
Partial
Digital Hiring
End-to-end hiring platform
No/Partial
Remote Training Capabilities
Yes
Partial
Knowledge Management
In-house
No/Third Party
Maxicus provides an integrated framework and tools for managing the tasks and workflow in a business process, as opposed to Traditional BPOs.
A key benefit of a platform-based Business Process Management is the ability to adjust processes accordingly in response to changing market requirements.
Business through SaaS technology has emerged to provide a more cost-effective to enterprises while making use of inexpensive computing solutions. Better processes produce lower costs, higher revenues, motivated employees, and happier customers.
Maxicus offers its agents the freedom to work from anywhere. It subsequently reduces employees burnout and ensure a healthy working environment.
Our Work From Home mechanism is equipped with all the requisite tools to monitor employees’ performance and at the same time improve it for optimum productivity.
Real-time monitoring enables access to agents’ systems through live barge-ins ensuring effective supervision of remote teams, thereby ensuring high efficiency.
Our secure cloud services and data centres make certain that all your confidential resources and data banks are fully secure.
In order to master the resulting challenges and benefit from the opportunities, systematic and well-managed innovation has become a core focus area for high performing organizations.
Maxicus drives new methods to reform your business through business model innovation and technological innovation.
With the successful exploitation of new ideas and change that creates a new dimension of performance, we are determined to achieve the desired revenue. We aim to thrive your business, not just survive in the long run.
Companies that endorse an environment and enable process innovation, Maxicus will give you wings to flock in the sky with industry leaders.
Maxicus provides business more flexibility and control in operation.
Our operational environments are equipped with AI tools that are effective in ensuring employee adherence. Employees can easily get in touch with the management, Maxicus creates operational touchpoints in order to achieve seamless scalability to accommodate all your business needs.
Detailed reports give the business a better insight to improve processes and increase productivity. Also, it helps to gain visibility and track KPIs for agents.
Organisations are switching to digital recruitment because it’s far more affordable than traditional ways of looking for employees.
Here, at Maxicus we include ways for applicants to make less time consuming and also steps to filter among resumes to make it simple for the organizations. In concern of effective training, we aim to make this daunting task smooth with the help of online tools available today.
Training through a digital medium doesn’t require big infrastructure. The procedure is easy to monitor and evaluate.
As you start creating your vision of a hassle-free onboarding and training process for your future employees, we are setting parameters for business with ease.
Advancements in technology have changed BPOs over the years.
Today, an employee who has access to cloud-based knowledge management software can efficiently work from anywhere. With better faster decision making and quicker problem-solving, improves organisational agility.
Also, contributes to employee growth and development and better communication within the business process. With the help of AI and ML, Maxicus has fostered the growth of a wide range of businesses and helped them to achieve delightful customer experience through data and insights.
We deliver on our promises with significant results that you can count on
View All349%+
increase in m-on-m activations
21k+
activations completed over the project
33%
increase in account activations per agent/day
11%
decrease in documentation rejection rate
41.9K+
Customers onboarded on app
18.3K
Customers completed their KYC
8m to 254m
Transactions volume jumps for dormant accounts
36%
Increase in account activations/agent
20%
Reduction in cost/activation achieved
33.6k+
Activations completed over the project
45k
Catalogs created & uploaded in the last quarter
35
Avg. number of catalogs created by agent/day
87%
Orders successful
200%
Increase in daily avg. sales value
17%
Decrease in order cancellations
45%
Reduction in Average Handle Time
75%
Reduction in escalations to client
5X
Volume of customer queries handled
28%
Increase in annual savings
19%
Reduction in AHT
17%
Reduction in TAT
10 crores+
additional
annual revenue
2 lakhs
customers acquired
25 lakhs
additional revenue per agent per month
17%
Increased footfall month-on-month
20%
Conversion Rate increased
16%
Overall NPS score improved
58%
Increase sales
164%
Increase Sign Ups
62%
Reduce cost per sign up