Looking to understand the concepts and terms associated with outsourcing better? This eBook has all the information you need to begin to understand what outsourcing is all about – and how to leverage it for business growth.
Outsourcing abroad or home?
Different outsourcing strategies
Why do businesses need outsourcing?
The BPM & Outsourcing industry
India: The preferred outsourcing location
What to look for while choosing your outsourcing partner
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Case Studies
Expertise Delivered
Agile and adaptable solutions that bring significant results.
How India’s Private Payment Bank Achieves 100% Social Media Engagement in 1-20 Minutes
The Client is India’s top payment bank, servicing over 30 million customers through 500K+ banking points aimed at revolutionizing customer service. The primary goals were to enhance the overall customer experience.
60%
of cases FTR success achieved
1-20
Minutes instant customer connection
20%
Converted into positive improved feedback
How India’s Private Payment Bank Achieves 100% Social Media Engagement in 1-20 Minutes
Boosted customer satisfaction by up to 85% for a leading electronic audio brand
Our client is India’s fastest-growing audio & wearable brand globally. One of the brands aims to bring affordable, durable, and more importantly, ‘fashionable’ audio products and accessories to millennials.
85%
Customer Satisfaction Boosted
78%
Call Quality Enhanced
75%
Service Level Agreement Achieved
Boosted customer satisfaction by up to 85% for a leading electronic audio brand
22% increase in conversion rates for a leading Indian automobile unicorn
The latest entrant into the Indian Unicorn Club, our client is a disruptor in the online automobile space. With more than 150 branches across 34 cities in the country, the business provides a platform for customers to sell and buy pre-owned cars in a single visit.
20%
Increase in footfall
22%
Conversion achieved
15%
Improvement in overall NPS score
22% increase in conversion rates for a leading Indian automobile unicorn
Maximizing revenue growth for India’s largest Iron & Steel Company
Amongst the top steel-producing companies in the world, the client is also known as the center of the Iron & Steel industry in India. The client operates out of over 25 countries, with key operations in India, the UK, and the Netherlands. Ranking #1 in the Dow Jones Sustainability Index in 2018, the client has a rich history of growth and plays a key role in the Steel Industry of the Asia-Pacific region.
87%
Orders successful
17%
Decrease in order cancellations
200%
Increase in daily average sales value
Maximizing revenue growth for India’s largest Iron & Steel Company
$2 million in additional revenue for a Fortune 100 brand during lockdown
A Fortune 100 company, our client is a leading global producer of electronic devices and specializes in the production of a wide variety of consumer and industry electronics. Deemed as one of the largest producers of consumer electronics, the client sought support to enhance online sales on its e-tail platform.
$2 Million
Generated as revenue within 3 months of lockdown
1619%
Increase in sales from month 1 of lockdown
315%
Avg. month-on-month increase in sales for 3 months
$2 million in additional revenue for a Fortune 100 brand during lockdown
Our client, a Fortune 50 company, is a global leader in the production of consumer electronics and industrial solutions. With a diverse product portfolio, they are renowned for innovation in mobile devices, home appliances, and cutting-edge technology.
Supporting a food-delivery player to stay on top of the Indian market with 100% WFH support
Our Client, holding substantial market share in India, is one of the top players in the food ordering and delivery business with a pan-country presence. Having reached the billion-mark valuation in just four years, the company is India’s fastest company to become a unicorn.
33%
Improvement in DE (Partner Satisfaction)
14%
Reduction in AHT
24%
Reduction in TAT
100%
WFH Support as per need
Supporting a food-delivery player to stay on top of the Indian market with 100% WFH support
How Maxicus augmented customer satisfaction for India’s first teenager’s neobank
Our client is India’s first neobank for Gen Z audience, offers a family-oriented payment application that enables teenagers to receive money from their parents and spend it digitally without opening a bank account. With having 300k+ active customers and a worth of $1.2M+ yearly revenue, our client is revolutionizing the banking arena.
4.28/5
CSAT Score
93%
Quality Score
5.52 minutes
Average Resolution Time
How Maxicus augmented customer satisfaction for India’s first teenager’s neobank
How Maxicus expanded sales to over INR 20 Million for a leading steel manufacturing corporation
Among the top 10 steel-producing companies globally, our client has a global presence in over 50 countries, with key operations in India, Europe, and Southeast Asia. Ranking #1 in the Dow Jones Sustainability Index in 2018, our client has a rich history of growth and touching millions of lives with supreme quality iron and steel products.
INR 20M+
Worth of revenue generation
3089%
Increase in ROI
How Maxicus expanded sales to over INR 20 Million for a leading steel manufacturing corporation
98% First Call Resolution Achieved for a Gaming Company
Our client is India’s leading digital skill games company, offering a diverse portfolio of full-stack games, including skill games, fantasy sports, and casual games. They have established themselves as a prominent player in the online gaming industry, attracting a large user base with their engaging and innovative gaming experiences.
99%
Call Quality Score Achieved
98%
First Call Resolution Achieved
99%
Service Level Achieved
98% First Call Resolution Achieved for a Gaming Company
