While we understand the need for a flexible work environment for employees, we also believe that a business must not lose out on its efficiency and rigor. Leap has been designed keeping in mind the needs of a business as well as the convenience of its employees. Our Work-From-Anywhere Solution promises the best support, catered to businesses of each kind.
Data Safety & SecurityFrom network security to an agent’s access to information, Leap has been designed with utmost care to ensure that data handling and transfer is secure. With safe client remote access and system check-in and wipe features, all provisions have been taken care of for an employer to check and monitor data safety and security.
ProductivityLeap is equipped with reporting tools, which allow an employer to gauge and monitor the productivity of their employees. With a data analytics dashboard integrated within to keep track of agent activity, and a live chat feature available to guide agents through the process, be assured of optimum productivity.
QualityLeap comes bundled with KocharTech’s proprietary Knowledge Base, Learning & Quality Management Platform to ensure quality engagements with customers. This tool is integrated to ascertain the level of knowledge each agent obtains from curated assessments in a stipulated time period.
Save up to 20% on
Cost per FTE
Effectively manage
peak and seasonal volume
Reduced
time-to-ramp
KocharTech’s proprietary Knowledge Management System come equipped with interactive decision trees, visual guides, a robust content management system, how-to articles and FAQs. Create your own knowledge or use our managed content creation services to help you scale your support capabilities and agent effectiveness.
With virtual classrooms and online study material available round-the-clock, empower agents to learn at their own pace to give the best results. AI-based features detect and record the progress of each user to build a detailed report of their improvement. Curate quizzes, tests and certifications for each process.
A robust Quality Management System has been built into Leap to ensure optimum quality is maintained across projects. With features to periodically barge-in on agent systems and continuous monitoring, build Quality Reports using the system’s Analytics & Reporting Dashboard.