How a Haircare Brand Achieved 95% CSAT Through Intelligent Customer Support
A fast-growing haircare company focused on providing customized wellness solutions aimed to increase client engagement. With a fastgrowing user base, the brand required a scalable yet personalized
approach to assist and retain customers.
94%
CSAT Achieved within 3 months
10,000+
Calls Handling per day
2,00,000+
Unique call attempts for consistent engagement
How a Haircare Brand Achieved 95% CSAT Through Intelligent Customer Support
Boosting Sales with Live Video Engagement for a Smart Appliance Brand
Our client is a leading Indian manufacturer in the home appliances
sector, known for delivering high-performance, energy-efficient
products powered by next-gen technology. With a strong focus on
innovation, the client aims to simplify modern living through smart
and sustainable solutions.
₹ 1.9Cr+
Revenue Generated through live video consulatations
6000+
live Online Product Demonstrations given
9.2/10
Customer Satisfaction
Boosting Sales with Live Video Engagement for a Smart Appliance Brand
Transforming Patient Experience & Appointments for Top Healthcare Provider
A leading premium healthcare provider specializing in maternity and neonatal care aimed to improve its appointment booking process. Our client intended to increase efficiency, reduce errors, and provide a seamless experience for patients seeking consultations and treatments.
20%
reduction in appointment booking errors.
11%
increase in appointment bookings within 3 months
Transforming Patient Experience & Appointments for Top Healthcare Provider
Our client is a is a leading mobile manufacturing company known for its high-quality smartphones. The brand aims to provide a seamless and trust-filled shopping experience for its customers, ultimately driving sales and satisfaction.
91% Customer Queries Resolved in the First time for India’s Top Payments Bank
The Client is India’s top payment bank, servicing over 30 million customers through 500K+ banking points aimed at revolutionizing customer service. The primary goals were to enhance the overall customer experience.
91%
Cases Resolved as First Time Resolution
42%
Reduction in cases per customer
84.5%
Cases Resolved within TAT of 24 to 48 hours
91% Customer Queries Resolved in the First time for India’s Top Payments Bank
Boosted customer satisfaction by up to 85% for a leading electronic audio brand
Our client is India’s fastest-growing audio & wearable brand globally. One of the brands aims to bring affordable, durable, and more importantly, ‘fashionable’ audio products and accessories to millennials.
85%
Customer Satisfaction Boosted
78%
Call Quality Enhanced
75%
Service Level Agreement Achieved
Boosted customer satisfaction by up to 85% for a leading electronic audio brand
22% increase in conversion rates for a leading Indian automobile unicorn
The latest entrant into the Indian Unicorn Club, our client is a disruptor in the online automobile space. With more than 150 branches across 34 cities in the country, the business provides a platform for customers to sell and buy pre-owned cars in a single visit.
20%
Increase in footfall
22%
Conversion achieved
15%
Improvement in overall NPS score
22% increase in conversion rates for a leading Indian automobile unicorn
Maximizing revenue growth for India’s largest Iron & Steel Company
Amongst the top steel-producing companies in the world, the client is also known as the center of the Iron & Steel industry in India. The client operates out of over 25 countries, with key operations in India, the UK, and the Netherlands. Ranking #1 in the Dow Jones Sustainability Index in 2018, the client has a rich history of growth and plays a key role in the Steel Industry of the Asia-Pacific region.
87%
Orders successful
17%
Decrease in order cancellations
200%
Increase in daily average sales value
Maximizing revenue growth for India’s largest Iron & Steel Company
$2 million in additional revenue for a Fortune 100 brand during lockdown
A Fortune 100 company, our client is a leading global producer of electronic devices and specializes in the production of a wide variety of consumer and industry electronics. Deemed as one of the largest producers of consumer electronics, the client sought support to enhance online sales on its e-tail platform.
$2 Million
Generated as revenue within 3 months of lockdown
1619%
Increase in sales from month 1 of lockdown
315%
Avg. month-on-month increase in sales for 3 months
$2 million in additional revenue for a Fortune 100 brand during lockdown
How a Global Electronics Leader Generated ₹9000CR+ in Revenue
Our client, a Fortune 50 company, is a global leader in the production of consumer electronics and industrial solutions. With a diverse product portfolio, they are renowned for innovation in mobile devices, home appliances, and cutting-edge technology.
$1Bn+
Revenue Generated
22%
Video Demo to Sales Conversion
10%
Cart Drop Recovery
How a Global Electronics Leader Generated ₹9000CR+ in Revenue
