Business Process Outsourcing Archives

future of outsourcing in India - Maxicus

The Future Of Outsourcing In India In The Post COVID-19 World

October 21, 2020 | -Arkaprava Das

Today, with outsourcing being the top business trend, the biggest…..

Your guide to successful customer journey management

October 7, 2020 | -Arkaprava Das

What is customer journey management? Customer journey management is the…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

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Healthcare BPO: The role of outsourcing in the Health & Medical Industry

August 19, 2020 | -Arkaprava Das

What is Healthcare BPO? Healthcare business process outsourcing, or simply…..

Lead Gen in the New Gen

July 16, 2020 | -Abhishek Ghosh

61% of B2B marketers name lead generation as one of their…..

Outsourcing in India: The hub of IT Support, Talent & Innovation

July 14, 2020 | -Sravanthi Bollapragada

The outsourcing industry in India not only has one of…..

Best practices for Virtual Training & Onboarding for BPOs

July 8, 2020 | -Arkaprava Das

Organizations have successfully transitioned to remote work in response to…..

customer experience strategy planning maxicus

Here’s how to revisit your Customer Experience Strategy post COVID-19

June 29, 2020 | -Ajit Hirekar

Outsourcing to call centers is something that all growth-oriented organizations…..

Multilingual Customer Support: Why is it a business priority & how to leverage it?

June 18, 2020 | -Abhishek Ghosh

Why does a business need multilingual customer support? Take India as a…..

Here’s what a next-gen outsourcing partner can do for an EdTech business

June 16, 2020 | -Arushi Jotwani

Zoom classes. Student portals. Virtual presentations. Digital submissions. There are…..

From Survival to Significance: What the future holds for the BPM industry

June 15, 2020 | -Kamal Pathak

The impact of COVID-19 is undeniably all-encompassing. It has disrupted…..

Customer support during a lockdown: Are your teams prepared?

June 2, 2020 | -Abhishek Ghosh

As India went into lockdown in late March 2020, call…..

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