Business Process Outsourcing | Category

outsourcing in banking and bfsi- Maxicus, benefits of outsourcing in banking

Outsourcing in banking: Analysing the risks and benefits

November 23, 2020 | -Arkaprava Das

Nowadays outsourcing is well-practiced in the banking industry. The concept…..

Customer Service Outsourcing: What does the future look like for brands?

November 2, 2020 | -Arkaprava Das

Between the pandemic, it’s fair to say the outsourced service…..

The future of outsourcing in India for 2021

October 21, 2020 | -Arkaprava Das

India retains 65% of the universal offshore BPO market (Source)…..

Your guide to successful customer journey management

October 7, 2020 | -Arkaprava Das

What is customer journey management? Customer journey management is the…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

healthcare-bpo-outsourcing-for-healthcare, Maxicus

Healthcare BPO: The role of outsourcing in the Health & Medical Industry

August 19, 2020 | -Arkaprava Das

What do you mean by Healthcare BPO? Healthcare business process…..

Lead Gen in the New Gen

July 16, 2020 | -Abhishek Ghosh

61% of B2B marketers name lead generation as one of their…..

Outsourcing in India: The hub of IT Support, Talent & Innovation

July 14, 2020 | -Sravanthi Bollapragada

The outsourcing industry in India not only has one of…..

virtual training_onboarding, bpo training

5 Best Practices for Virtual Training & Onboarding for BPOs

July 8, 2020 | -Arkaprava Das

Virtual training and onboarding of employees is a fairly new…..

customer experience strategy planning maxicus

Here’s how to revisit your Customer Experience Strategy post COVID-19

June 29, 2020 | -Ajit Hirekar

Outsourcing to call centers is something that all growth-oriented organizations…..

Multilingual Customer Support: Why is it a business priority & how to leverage it?

June 18, 2020 | -Abhishek Ghosh

Why does a business need multilingual customer support? Take India as a…..

Outsourcing for edtech industry, Maxicus

Here’s what a next-gen outsourcing partner can do for an EdTech business

June 16, 2020 | -Arushi Jotwani

Zoom classes. Student portals. Virtual presentations. Digital submissions. There are…..

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