Business Process Outsourcing | Category

Outsourcing in India: The hub of IT Support, Talent & Innovation

October 10, 2021

The outsourcing industry in India is one of the most…..

Small Business Process Automation: Harness it for a future that works

August 27, 2021

Small businesses have a potential to grow faster. Great, but…..

Advantages of outsourcing back-office operations

April 30, 2021

Any corporate whether big or small has a lot of…..

In-house vs. outsourced data labeling

April 1, 2021

Data annotation and data labeling are some of the most…..

7 Tips to increase customer satisfaction during peak hours

March 15, 2021

Customer satisfaction doesn’t run on magic or miracles. Managing customer…..

Outsourcing in banking: Analysing the risks and benefits

November 23, 2020

Outsourcing in banking can streamline products and services, empower overworked…..

Customer Service Outsourcing: What does the future look like for brands?

November 2, 2020

Between the pandemic, it’s fair to say the outsourced service…..

The future of outsourcing in India for 2021

October 21, 2020

India retains 65% of the universal offshore BPO market (Source)…..

Your guide to successful customer journey management

October 7, 2020

What is customer journey management? Customer journey management is the…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020

A contact center is a business segment within an organization…..

virtual training_onboarding, bpo training

5 Best Practices for Virtual Training & Onboarding for BPOs

July 8, 2020

Covid crisis did not just change the way our consumers…..

customer experience strategy planning maxicus

Here’s how to revisit your Customer Experience Strategy post COVID-19

June 29, 2020

Outsourcing to call centers is something that all growth-oriented organizations…..

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