61% of B2B marketers name lead generation as one of their…..
Category Archives: Business Process Outsourcing
hiOutsourcing in India: The hub of IT Support, Talent & Innovation
The outsourcing industry in India not only has one of…..
Best practices for Virtual Training & Onboarding for BPOs
Organizations have successfully transitioned to remote work in response to…..
Here’s how to revisit your Customer Experience Strategy post COVID-19
Outsourcing to call centers is something that all growth-oriented organizations…..
Multilingual Customer Support: Why is it a business priority & how to leverage it?
Why does a business need multilingual customer support? Take India as a…..
Here’s what a next-gen outsourcing partner can do for an EdTech business
Zoom classes. Student portals. Virtual presentations. Digital submissions. There are…..
From Survival to Significance: What the future holds for the BPM industry
The impact of COVID-19 is undeniably all-encompassing. It has disrupted…..
Customer support during a lockdown: Are your teams prepared?
As India went into lockdown in late March 2020, call…..
Why email support is an important part of customer support strategy
The digital world has changed all our habits. From wanting…..
Contact Center Checklist: Things to look out for while choosing your outsourcing partner
It may be a cliche, but the term “back to…..
Busting Myths About Outsourcing Business Processes: Customer Support Outsourcing
As business and technology continue to change the world and…..
Remote Work: A lesson to learn on Business Continuity
Natural disasters, disruptions and a pandemic like COVID-19 have the…..