All About Customer Experience And More

Your guide to successful customer journey management

October 7, 2020

What is customer journey management? Customer journey management is the…..

Improving customer experience in Banking & FinTech

October 5, 2020

Increasing customer expectations and changing behaviors have forced banks to…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020

A contact center is a business segment within an organization…..

A guide to assuring call center quality standards

September 25, 2020

Call center Quality Assurance (QA) is a process that can…..

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020

The transition from 4G to 5G Flagship telecommunication technologies have…..

The 5G Revolution: What it means & the impact on business

September 17, 2020

The arrival of 5G and what it means The arrival…..

Hyperlocal & Ecommerce: Market trends and how they are changing with customer behavior

September 15, 2020

Today, eShopping has given a stimulus to the hyperlocal and…..

Customer service skills for professional (and personal) growth

August 12, 2020

What makes customer service champions? Customer service skills. 73% of…..

Why is customer service training so important?

August 7, 2020

While a mixture of elements goes into building a successful…..

Customer Care: The first step in building a customer-centric brand

July 30, 2020

What is Customer Care? Customer care is the help or…..

How to build a great brand: Customer Value, Experience & Innovation

July 2, 2020

Some of the most successful brands in the world have…..

Here’s how to revisit your Customer Experience Strategy post COVID-19

June 29, 2020

Outsourcing to call centers is something that all growth-oriented organizations…..

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