Maximize Your Customer Experience

Step Into the Future of Shopping with Phygital

Leverage Technology for Data Labeling and Annotation Services with AIOps

Turn Your Customers from Potential Leads to Loyal Brand Advocates

Edge Out Your Competition with Our In-house Digital Transformation Portfolio

What do we do?

At Maxicus, we help brands in the space of customer engagement using the power & experience of people & technology.

We are a family of 5000+ team members spread across 5 cities. We serve Fortune 50 brands and 6 of the top 10 unicorns with over 20+ years of experience.

Making Every Interaction Count for YOU

Maxicus is not just your outsourcing partner –
we go the extra mile to:

Foster meaningful interactions for your customers
Build exceptional engagement at both assisted and digital channels
Accelerate your digital transformation journey

Digitally Transforming Customer Experience For Leading Global Brands

The Maxicus Edge

0

Years in
Business

0

Solution
Providers

0

Transactions
Processed

0

Happy Customers
Per Day

Our Customer Engagement Model

A Digital-first, Agile Approach
to Empower YOU

Our expertise in leveraging digital technology, combined with a deep understanding of consumer behavior,
makes us perfectly poised to build scalable solutions for all your business needs!

Customer Lifecycle
Management

A benchmark in delightful customer support

Customer Acquisition & Onboarding
Omni Channel Support
Customer Retention

Revenue
Growth

Leveraging innovative lead generation initiatives

Phygital & V-commerce
Lead Generation, Qualification
Sales & Revenue Enhancement

Tech
Support

Enhancing the performance of digital solutions

Digital Devices Support
App Support
Diagnostics & Configuration

Content &
Cataloging

Stellar catalogs & consistency across user generated content

Content Moderation
Data Labeling & Annotation
Cataloging

Next-gen Back
Office Support

Outsourcing all back-office processes for a powerful core

Data Processing
Transaction Processing Support
Document Verification Services

Phygital &
V-commerce

Deliver a personalized shopping experience at home

Schedule & offer Live demos
Leverage your own brand store
Personalized customer interactions

Case Studies

Delivering the Best Results for YOU

4% Reduction in Repeat Customers Through Enhanced Tech Support

4% Reduction in Repeat Customers Through Enhanced Tech Support

Boosted customer satisfaction by up to 85% for a leading electronic audio brand

22% increase in conversion rates for a leading Indian automobile unicorn

22% increase in conversion rates for a leading Indian automobile unicorn

Maximizing revenue growth for India’s largest Iron & Steel Company

Maximizing revenue growth for India’s largest Iron & Steel Company

$2 million in additional revenue for a Fortune 100 brand during lockdown

Generating 1198 Mn+ additional revenue for the world’s largest electronic company

Generating 1198 Mn+ additional revenue for the world’s largest electronic company

Supporting a food-delivery player to stay on top of the Indian market with 100% WFH support

Supporting a food-delivery player to stay on top of the Indian market with 100% WFH support

How Maxicus augmented customer satisfaction for India’s first teenager’s neobank

How Maxicus augmented customer satisfaction for India’s first teenager’s neobank

19.3% Reduction in Customer Repeat Contact Rate for a Leading Private Payments Bank

19.3% Reduction in Customer Repeat Contact Rate for a Leading Private Payments Bank

How Maxicus expanded sales to over INR 20 Million for a leading steel manufacturing corporation

How Maxicus expanded sales to over INR 20 Million for a leading steel manufacturing corporation

Learn how we helped a Fortune 50 company achieve:

Increase in
conversion rate

Customer
satisfaction scores

Net promoter
score (NPS)

Download Case Study

Here’s what sets us apart from a traditional BPO

Want to be a part of a next-gen workforce?

Give your career a boost with Maxicus.

Are you ready to scale your business?

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