outsourcing innovation of the year

Gurgaon, 25th October 2020: Emerging as a winner surpassing some of the biggest industry names – Maxicus, a new-age BPO company, has won The Golden Globe Tigers Award for excellence & leadership in outsourcing. The award was presented to the honoree on 15th October 2020 for rising as the “Outsourcing Innovation” of the Year.

The Golden Globe Tigers Awards are multifunctional and multidiscipline industry-focused awards that intend to identify excellence in education & academic, marketing, branding CSR & social innovation across leadership levels in individuals and organizations who believe that excellence is infinite and targets are milestones not an end of the journey.

Over the last few years, Maxicus has been investing heavily in enhancing its capabilities as an end-to-end managed Customer services provider, leveraging best-of-breed technologies, and has become a strategic partner of choice for global brands with its business transformation-outsourcing services. Leveraging flagship technologies like AI, automation, analytics, and augmented-reality, Maxicus has transformed customer experience from an effort-led to an intelligence-led ecosystem.

Clients of Maxicus have been realizing tangible outcomes through differentiated tech support and innovative omnichannel models which have helped them in their transformation journey. Global outsourcing brands look for partners that can synergistically bring together best-in-class technology, operational and people expertise, and flexible business models, to drive results for them. Over the past few years, Maxicus has positioned itself as a leader in partnering with reputed organizations and driving outcome-focused CX transformation for them.

Speaking on the occasion, Jitender Jain, Founder & CEO, KocharTech said, “This award is a testament to our continued pursuit of service excellence driven by our values of customer centricity, innovation and spirit of partnership with our clients… And Maxicus has very well touched its true essence.”

 

Maxicus’ presence as a global leader in providing exceptional customer service has grown over the past few years. It has built a world-class Customer Lifecycle Management ecosystem through digitally-infused operations, and top nauch agent training & talent development. The company drives B2C and B2B customer experience and technical support services. Maxicus is a new-age BPO company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 4000+ professionals across six locations in India is passionate about helping customers differentiate and succeed.

Previously known as Gizmosupport, Maxicus has been felicitated with eminent awards earlier too, including Non-Voice Outsourcing Company of the Year 2018 by ET Now News, Outsourcing Financial Project of the Year Award 2017-18 by CMO Asia, Outsourcing Organization of the Year Award 2017-18 by Times Network and many more.

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