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Between the pandemic, it’s fair to say the outsourced service…..

In our guide to successful customer journey management, we mentioned…..

What is remote selling? Remote selling or virtual selling is…..

A contact center is a business segment within an organization…..

Call center Quality Assurance (QA) is a process that can…..

Some believe remote working is hardly working. While others have…..

Outsourcing to call centers is something that all growth-oriented organizations…..

About 74% of CFOs surveyed by Gartner expect at least…..

Remote Working and work-from-home (WFH) are the ‘new normal’. While…..