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Digital transformation was already a buzzword even before the pandemic……

Consider the last time you had a truly exceptional customer…..

What is digital automation? At its core, digital automation is…..

With the evolving market, businesses are inventing new strategies to…..

A contact center is a business segment within an organization…..

Call center Quality Assurance (QA) is a process that can…..

The impact of COVID-19 on contact centers Companies are facing…..

The transition from 4G to 5G Flagship telecommunication technologies have…..

With the advent of Artificial Intelligence and Machine Learning, the…..

The new dynamics and acceleration of the 21st century are…..

Natural disasters, disruptions and a pandemic like COVID-19 have the…..