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How A Next-gen Knowledge Management Improves Customer Experience?

How A Next-gen Knowledge Management Improves Customer Experience?

June 16, 2022 | -Sukhdev

Consider the last time you had a truly exceptional customer…..

How Digital Automation is Transforming the Retail Industry

How Digital Automation is Transforming the Retail Industry

June 15, 2022 | -Sukhdev

What is digital automation? At its core, digital automation is…..

Top 8 Digital Transformation Trends in 2021

Top 8 digital transformation trends in 2021

January 7, 2021 | -Arkaprava Das

With the evolving market, businesses are inventing new strategies to…..

call-center-and-contact-center, Maxicus

The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

call-center-quality-analysis, Maxicus

A guide to assuring call center quality standards

September 25, 2020 | -Arkaprava Das

Call center Quality Assurance (QA) is a process that can…..

Contact center_bpo Maxicus, Maxicus

Reinventing Contact Centers: How a pandemic changed the way BPOs have worked

September 23, 2020 | -Arkaprava Das

The impact of COVID-19 on contact centers Companies are facing…..

5G telecom, Maxicus

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020 | -Arkaprava Das

The transition from 4G to 5G Flagship telecommunication technologies have…..

Machine Learning, Artificial intelligence maxicus

Food For Machines: Data Inputs For Machine Learning & Artificial Intelligence

June 20, 2020 | -Shiv Tomar

With the advent of Artificial Intelligence and Machine Learning, the…..

digital transformation bulb

Digital Transformation: Rethinking your business model for The New Normal

May 28, 2020 | -Sravanthi Bollapragada

The new dynamics and acceleration of the 21st century are…..

Remote work

Remote Work: A lesson to learn on Business Continuity

March 27, 2020 | -Tanvi Jain

Natural disasters, disruptions and a pandemic like COVID-19 have the…..

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