The BPO is one of the most customer-centric industries. Providing…..
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Read MoreStudies suggest that customer-centric companies are 60% more profitable than…..
Read MoreStudies suggest that 73% of people reported they now spend…..
Read MoreTo measure customer experience, or CX, is critical in determining…..
Read MoreYour customers’ experiences are defined by the interactions and engagements…..
Read MoreThe outsourcing industry in India is one of the most…..
Read MoreCustomer acquisition is stressed repeatedly in every stakeholder meeting to…..
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