Customer Lifecycle Management | Outsource CX Initiatives

Email support outsourcing: A guide to enhancing your CX

October 28, 2020 | -Arkaprava Das

Email support for technical issues is an imperative method of…..

Inbound call center services: Your go-to solution for proactive customer support

October 15, 2020 | -Arkaprava Das

Inbound call center services deal with a majority of incoming…..

Drive greater CX with employee engagement and performance management

October 9, 2020 | -Arkaprava Das

In our guide to successful customer journey management, we mentioned…..

Your guide to successful customer journey management

October 7, 2020 | -Arkaprava Das

What is customer journey management? Customer journey management is the…..

Improving customer experience in Banking & FinTech

October 5, 2020 | -Arkaprava Das

Rising customer expectations and changing behaviors have compelled banks to…..

Selling in a new world: Growing revenue streams with remote selling

October 1, 2020 | -Arkaprava Das

What is remote selling? Remote selling or virtual selling is…..

The difference between call center and contact center services & their role in customer engagement

September 28, 2020 | -Arkaprava Das

A contact center is a business segment within an organization…..

A guide to assuring call center quality standards

September 25, 2020 | -Arkaprava Das

Call center Quality Assurance (QA) is a process that can…..

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020 | -Arkaprava Das

The transition from 4G to 5G Flagship telecommunication technologies have…..

The 5G Revolution: What it means & The impact on business

September 17, 2020 | -Arkaprava Das

The arrival of 5G and what it means The arrival…..

Customer service skills for professional (and personal) growth

August 12, 2020 | -Arkaprava Das

What makes customer service champions? Customer service skills. 73% of…..

Going beyond Net Promoter Scores & CSAT: CX for Customer Retention

August 10, 2020 | -Arkaprava Das

Retaining customers with exceptional CX Businesses grow by acquiring new…..

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