Retaining customers with exceptional CX Businesses grow by acquiring new…..
Category Archives: Customer Lifecycle Management
hiWhy is customer service training so important?
While a mixture of elements goes into building a successful…..
Upselling & Cross-selling: An unprecedented opportunity
What is upselling and cross-selling? Upselling and cross-selling are sales…..
Customer Care: The first step in building a customer-centric brand
What is Customer Care? Customer care is the help or…..
Telecalling: Still effective or a thing of the past?
What is telecalling? As self-explanatory as the word is, telecalling…..
Lead Gen in the New Gen
61% of B2B marketers name lead generation as one of their…..
Outsourcing in India: The hub of IT Support, Talent & Innovation
The outsourcing industry in India not only has one of…..
Ingredients to build a great brand: Customer Value, Experience & Innovation
Some of the most successful brands in the world have…..
Here’s how to revisit your Customer Experience Strategy post COVID-19
Outsourcing to call centers is something that all growth-oriented organizations…..
Multilingual Customer Support: Why is it a business priority & how to leverage it?
Why does a business need multilingual customer support? Take India as a…..
Here’s what a next-gen outsourcing partner can do for an EdTech business
Zoom classes. Student portals. Virtual presentations. Digital submissions. There are…..
Why agent support is important for customer service in the era of automation
Your customer service is as good as the people that…..