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Why agent support is important for customer service in the era of automation

Why agent support is important for customer service in the era of automation?

Your customer service is as good as the people that…..

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Reimagining customer experience in The New Normal

Reimagining customer experience in The New Normal

There is an emotional aspect linked to every relationship, which…..

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Here’s why Customer Support in e-Commerce is more important than ever

Here’s why customer support for ecommerce is more important than ever

Your shopping habits have surely seen a drastic change. Due…..

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Why email support is an important part of customer support strategy

Why email support is an important part of customer support strategy?

We live in a world where unresolved issues can hamper…..

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Understanding Customer Churn & The Best Remedies To Withstand It

Understanding Customer Churn & The Best Remedies To Withstand It

What is Customer Churn? Customer churn is a metric to…..

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Customer Engagement For e-Commerce Blueprint Of An Effective Customer Retention Strategy

Customer Engagement For e-Commerce: Blueprint Of An Effective Customer Retention Strategy

Why is customer engagement important in the e-commerce industry? “Your…..

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Maximizing Customer Experience In The Digital Age

Maximizing Customer Experience In The Digital Age

As predicted by Gartner, a customer’s experience with a business…..

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