Call Centre KPIs to Optimize your Performance

A leading premium healthcare provider specializing in maternity and neonatal care aimed to improve its appointment booking process. Our client intended to increase efficiency, reduce errors, and provide a seamless experience for patients seeking consultations and treatments.

Our client is a is a leading mobile manufacturing company known for its high-quality smartphones. The brand aims to provide a seamless and trust-filled shopping experience for its customers, ultimately driving sales and satisfaction.

The Client is India’s top payment bank, servicing over 30 million customers through 500K+ banking points aimed at revolutionizing customer service. The primary goals were to enhance the overall customer experience.

Our client is India’s fastest-growing audio & wearable brand globally. One of the brands aims to bring affordable, durable, and more importantly, ‘fashionable’ audio products and accessories to millennials.

The latest entrant into the Indian Unicorn Club, our client is a disruptor in the online automobile space. With more than 150 branches across 34 cities in the country, the business provides a platform for customers to sell and buy pre-owned cars in a single visit.

Amongst the top steel-producing companies in the world, the client is also known as the center of the Iron & Steel industry in India. The client operates out of over 25 countries, with key operations in India, the UK, and the Netherlands. Ranking #1 in the Dow Jones Sustainability Index in 2018, the client has a rich history of growth and plays a key role in the Steel Industry of the Asia-Pacific region.

A Fortune 100 company, our client is a leading global producer of electronic devices and specializes in the production of a wide variety of consumer and industry electronics. Deemed as one of the largest producers of consumer electronics, the client sought support to enhance online sales on its e-tail platform.

Our client, a Fortune 50 company, is a global leader in the production of consumer electronics and industrial solutions. With a diverse product portfolio, they are renowned for innovation in mobile devices, home appliances, and cutting-edge technology.

Our Client, holding substantial market share in India, is one of the top players in the food ordering and delivery business with a pan-country presence. Having reached the billion-mark valuation in just four years, the company is India’s fastest company to become a unicorn.

Our client is India’s first neobank for Gen Z audience, offers a family-oriented payment application that enables teenagers to receive money from their parents and spend it digitally without opening a bank account. With having 300k+ active customers and a worth of $1.2M+ yearly revenue, our client is revolutionizing the banking arena.