10 Reasons to Outsource Customer Service in India

We have seen this for over a decade now that call center services in India have seen the greatest heights of evolution. Nowadays it has become a critical and very much-needed element for almost every organization; not only in India but all across the globe. This makes it very important to choose the best outsourcing partner which enables revenue growth. All BPOs in India are fully tech-enabled, making everything to be done very seamlessly. They use omnichannel as well so businesses can run smoothly thus business professionals around the globe choose India to outsource their businesses in India, i.e., outsource customer service in India. Maxicus is one such example of an Indian BPO. 

Why to Outsource in India 

 Now, let us focus on the reasons why organizations across the world need to outsource their call center services in India. BPM services in India make sure to optimize processes, improving performance and increasing efficiency and effectiveness. We have seen that Outsourcing customer service to India has become a very popular choice for many businesses in the past few years, or we can say from the last decade or two, due to many spellbinding reasons. 

Here are 10 reasons why you should be outsourcing customer service to India would be advantageous: 

1. Cost-Effective Solutions 
2. Skilled & Young Workforce 
3. 24/7 Full-time Support 
4. Access to cutting edge Technology & Infrastructure  
5. Focus on Core Competencies  
6. Easy to scale   
7. Cultural Understanding 
8. High-Quality Standards 
9. Multilingual Support 
10. Compliant to all data security standards 

Cost-Effective Solutions

Outsourcing customer service in India offers cost-effective solutions due to very low labor and operational costs, allowing businesses to save on overheads. A major part of the Indian population is of youth(age factor), and that too is majorly in call center jobs which helps other business entities around the globe to outsource their customer service in India at a very lesser cost.  

Skilled & Young Workforce

India has a large pool of skilled and English-proficient professionals, making it easier to find qualified customer service representatives. India is currently digitalizing way faster than so many already developed countries. Thus if these multi-billion dollar industries would outsource their network in India, professionals would help them to achieve the targets very easily and before deadlines. 

24/7 Full-time Support

We know there’s time difference wherever we go across the globe, but this same time zone difference allows for round-the-clock customer support, helping customers from different parts of the world. The workforce of Maxicus works in such a way that anyone from across the world comes with a query, he/she will get the resolution in real time. 

Access to cutting-edge Technology & Infrastructure

India has a strong and powerful technology infrastructure, which enables seamless communication and access to advanced customer service tools. And with India digitalizing itself. We know the level where India stands currently in terms of technological advancements and where India will go in next 5-10 years. 

Focus on Core Competencies

Outsourcing customer service in India helps companies to work on their core competencies while leaving customer support to a group of experienced professionals with multitasking abilities to ensure that they will provide you the best possible outcomes in a shot time, making it easy for the big industries to invest more and more here. 

Easy to scale

It is easy to scale overall Indian outsourcing firms on every major platforms like hardware, software, database, network, and cloud which allows businesses to easily adjust the level of customer service based on their needs. Moreover, we are one of the best IT hubs around the world and it’s very easy to cater the problems and to get solutions. 

Cultural Understanding

Indian customer service representatives/agents have a good understanding of Western culture, which makes it easier to relate to the international customer base in terms of easily comprehending the situations and giving resolutions in real-time. Customer support representatives in Maxicus are fully educated and multilingual.  

Quality Standards

Customer service in India adheres to international quality standards, ensuring high-quality customer service delivery in real-time. As we all know, quality means everything in the case of running a big call center. Customer representatives in India will make sure that they are always touching the benchmarks set by quality heads to enhance productivity. 

 Multilingual Support

 India is a diverse country with colors of many cultures and languages. Hence, Customer service in India offers multilingual support, making it easier to cater to a vast customer base. The first and foremost thing is our learning and grasping ability of different things. Then comes our nearest-speaking accent, which is the easiest accent in the whole world to understand. 

Compliant to all data security standards

Indian BPOs implement international standards like ISO/IEC 27001 to meet reasonable security practices, which helps in safeguarding personal data. Those BPOs that work in the financial sector follow the Sarbanes-Oxley Act (SOX) compliance. SOX helps to maintain accurate financial reporting and transparency in financial practices.  

Outsourcing customer service in India means significant cost savings for you and you get access to a big pool of talent. Your customer satisfaction will be enhanced, making it the best strategic choice for your business. 

Statistical Interpretation of what outsourcing customer service to India would look like in the next few years.

According to some statistical surveys done by various major business growth measuring organizations they have summed up that currently India is the first outsourcing destination around the globe. And it has been statistically analyzed that by the end of year 2025, India’s BPO industry will be going to generate revenue of approximately $350 billion which is almost double of what it has generated in year 2022, revenue $177 billion. Due to the inherent opportunity costs of outsourcing customer service to India, Indian providers can charge lower fees than other providers around the globe. Thus, this is a good opportunity for businesses to reduce operational expenses. 

All of the factors that we talked about are necessary to run a BPO; India takes care of everything. 

Thus, outsourcing customer service in India will give you a huge margin of profit as well. As of the year 2021, Indian BPOs made 3/5th of the total revenue generated by BPOs around the world. And that was the same year when U.S-based BPOs selected India as their first choice to outsource. 

Conclusion 

In conclusion, outsourcing customer service to India not only presents cost advantages but gives effective management of time zone disparities as well. 

Be it to come out on top in terms of delivering good quality or giving quick and fast resolutions, the customer service in India has set a benchmark, and it’s the epitome of the best customer service that you can get. In Maxicus, we assure you that every benchmark will be hit.