About us

The 15th Edition CX Strategy Summit & Awards 2024 featured case studies, thought leader sessions, panel discussions, and more to examine the best techniques for improving customer experience. The agenda was to discuss the roadmap to create and provide a consistent customer experience.

Key discussion points

• Evolution of CX in a Digital-First Era. 
• Charting a Customer-Centric Journey to Elevate CX. 
• Next-Gen CX: Powered by Breakthrough Tech. 
• Elevating Experiences with Data-Driven Insights. 
• Age of AI: Revolutionizing CX with Generative AI. 
• Creating Powerful and Differentiated CX. 
• Quantifying Impact of CX: A Practical Framework. 
• Power of Omnichannel Strategy: Finding the Equilibrium. 
• Navigating Market Shifts through Hyper-Personalization. 
• Redefining CX with frictionless engagement. 
• Humanizing Digital Interactions: Delivering Customer Value at Scale . 
• Surviving and Thriving in a Competitive Market: Enabling Innovation.