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A Telco’s guide to 5G How Telecom players can help their customers adapt

A Telco’s guide to 5G: How Telecom players can help their customers adapt

September 21, 2020

The transition from 4G to 5G Flagship telecommunication technologies have…..

Customer service skills for professional (and personal) growth

Customer service skills for professional (and personal) growth

August 12, 2020

What makes customer service champions? Customer service skills. 73% of…..

Going beyond Net Promoter Scores & CSAT CX for Customer Retention

Going beyond Net Promoter Scores & CSAT: CX for Customer Retention

August 10, 2020

Retaining customers with exceptional CX Businesses grow by acquiring new…..

Why is customer service training so important

Why is customer service training so important?

While a mixture of elements goes into building a successful…..

Upselling & Cross-selling An unprecedented opportunity

Upselling & Cross-selling: An unprecedented opportunity

What is upselling and cross-selling? Upselling and cross-selling are sales…..

Telecalling Is it still effective or just a thing of the past

Telecalling: Is it still effective or just a thing of the past?

What is telecalling? Did you know 92% of all customer…..

Understanding Customer Churn & The Best Remedies To Withstand It

Understanding Customer Churn & The Best Remedies To Withstand It

What is Customer Churn? Customer churn is a metric to…..

Customer Engagement For e-Commerce Blueprint Of An Effective Customer Retention Strategy

Customer Engagement For e-Commerce: Blueprint Of An Effective Customer Retention Strategy

Why is customer engagement important in the e-commerce industry? “Your…..

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