Case Study

Boosting customer experience & app adoption for leading commercial bank

Launched in 2017, our client has a suite of smart banking products and enables financial inclusion of underbanked base of the pyramid, mass retail, and micro & small enterprise segments. It has 500+ banking outlets and 5000+ serving customer’s needs across 13 states.

Key Takeways:

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41.9K+

Customers onboarded on app

18.3K

Customers completed their KYC

8m to 254m

Transactions volume jumps for dormant accounts