Our Journey in Customer Engagement
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2002
2004
2006
2008
2010
2012
2014
2016
2018
2020
2022
2024
January 2002
Partnership Initiation: Started as a consultant to BT – Airtel JV.
March 2002
Service Launch: Early foray into telecom consultancy.
July 2002
Focus on Strategy: Developed customer engagement strategies for telecom.
January 2004
Shift in Focus: Moved from consulting to delivery model.
April 2004
Strategic Growth: Expanded customer management services.
August 2004
Enhanced Collaboration: Built stronger alliances with telecom providers.
January 2006
Product Innovation: Launched KnowMax – a Knowledge Management Platform for Telecom.
February 2006
Efficiency Boost: Improved telecom customer service workflows.
June 2006
Industry Recognition: Earned accolades for tech-driven customer solutions.
January 2008
Expansion: Opened Bangalore Center for Blackberry tech support.
March 2008
Supporting Giants: Began services for 3 major telecoms.
September 2008
Diversified Operations: Enhanced capabilities in IT support.
January 2010
Geographic Expansion: Added Kolkata and Vadodara centers.
April 2010
Scale of Operations: Grew to four delivery centers by 2010.
July 2010
Industry Leadership: Provided unmatched delivery for tech support.
January 2012
Ludhiana Center Addition: Grew further by establishing the 5th center.
March 2012
DeviceMax Launched: Rolled out DeviceMax platform for enhanced device management.
May 2012
Broader Reach: Diversified customer service offerings for technology brands.
January 2014
BFSI Vertical Launch: Introduced a dedicated BFSI vertical, services beyond telecom.
May 2014
Customer Experience Overhaul: Transformed CX strategies for telecom clients.
July 2014
Omni-channel Support: Enhanced customer interactions through omni-channel integration.
August 2014
Strategic Partnerships: Established alliances with tech firms for innovative solutions.
January 2016
Gurgaon Center: Opened a significant center in Gurgaon.
Februry 2016
Maxicus Brand Established: Introduced Maxicus for CX engagement.
April 2016
E-commerce Vertical: Launched engagement services tailored for e-commerce.
January 2018
Knowledge Platform Enhancement: Released KnowMax 2.0 for better AR capabilities.
March 2018
Innovation Focus: Integrated augmented reality in customer solutions.
July 2018
Customer Experience Boost: Improved CX workflows across telecom and e-commerce.
January 2020
Phygital Platform: Launched industry-first phygital platform for sales.
May 2020
Leading Customer Journeys: Enabled personalized sales and support experiences.
October 2020
Market Disruption: Changed how companies engage with customers through hybrid solutions.
January 2022
GIG Work Introduction: Implemented innovative gig workforce models.
April 2022
Maxicus Growth: Expanded the Maxicus Amritsar campus.
July 2022
Industry Disruption: Launched new customer experience models with tech integration.
January 2024
International Expansion: Entered the global BPO market with advanced offerings.
March 2024
HRO Services: Added a comprehensive HR outsourcing practice.
August 2024
BFSI Growth: Focused on enhancing CX in the BFSI sector.
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