Reimagine your customer lifecycle with convergence at core
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With 25+ years of expertise in customer engagement, Maxicus enhances CX by enabling seamless interactions at every touchpoint. Since 2003, we’ve empowered Fortune 500 companies, MNCs, and unicorn startups across Asia, Africa, Europe, and the Middle East. Our scalable, innovative AI solutions blend human and digital engagements to meet diverse business needs. We are committed to accelerating value for our clients—and theirs.
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Years in Business
Countries | Products Deployed
Clients Globally
Happy Employees
CX isn't linear anymore—why should your strategy be?
Scaling CX isn’t about adding people - it’s about orchestrating intelligence.
Talk Smarter. Hire Faster.
No more manual screenings. Our AI Voice Bot automates L1 Interviews and customer conversations—reducing hiring cycles, costs, and effort while ensuring fairness and consistency.
Smarter Training. Stronger Teams
Revolutionary learning management system powered by AI. Personalized training paths, real-time progress tracking, and adaptive content delivery for maximum skill development.
Every Conversation, Audited. Every Emotion, Understood.
Traditional QA misses too much. Our AI-powered QMS audits 100% of interactions while analyzing sentiment in real time. Enhance agent efficiency and customer satisfaction.
Agents Empowered. Customers Delighted.
Every agent is equipped with AI-powered, context-aware guidance—turning support into an opportunity for delight. Faster resolutions = happier customers = stronger brand loyalty.
We deliver measurable business outcomes for enterprises across verticals—powered by People + AI.
Cut AHT in appointment, insurance, and billing queries.
Deliver consistent omnichannel CX across call centers, portals, and apps.
Provide visual guides for medical device usage & patient education.
Support staff with HIPAA-compliant agent flows for safe patient handling.
Automate booking changes, cancellations, and status updates.
Provide instant, localized information on destinations and services.
Offer 24/7 multi-lingual support for global travelers.
Handle order tracking, returns, and refunds automatically.
Use AI for product recommendations and personalization.
Scale support during peak shopping seasons instantly.
Manage product inquiries, complaints, and availability checks.
Gather real-time customer feedback and sentiment analysis.
Provide recipe ideas and product usage guidance.
Schedule service appointments and provide maintenance reminders.
Offer virtual guides for vehicle features and troubleshooting.
Provide personalized offers for upgrades and new vehicles.
with Converged CX
Maxicus is redefining the contact center—blending AI-powered technology with managed CX services to drive growth, retention, and loyalty.
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