Case Study

Supporting a food-delivery player to stay on top of the Indian market with 100% WFH support

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About the client

Our Client, holding substantial market share in India, is one of the top players in the food ordering and delivery business with a pan-country presence. Having reached the billion-mark valuation in just four years, the company is India’s fastest company to become a unicorn.

Need Gap

Optimization of AHT and TAT for Delivery Teams


WFH support for customer service


Enhancement of CSAT scores


Incomplete information sharing

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