About us

Consumer behaviour has changed drastically in the past year and a half, especially with the pandemic. People are now more impatient than ever and businesses need to change the way they operate to meet these new demands. Businesses must be agile and adaptable to survive in this new landscape. To stay ahead of the curve, it is essential that you are constantly looking for ways to improve CX. By taking a closer look at digital channels and how customers use them, it is necessary to make changes to improve their experience. DCX Confex & Awards 2024 invited CX leaders to discuss about the latest trends and advancements in customer experience by engaging keynotes, enterprise use-cases, exhibitors' showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations.

Key discussion points

• Optimizing customer experience through 360 degree Digital Transformation 
• Operationalizing CX: Preparing for the unpredictable future in advance 
• Adoption of Omni Channel Customer Strategy to enhance Customer Engagement and create Seamless Experience 
• CX Best Practices  followed by Major challenges faced by the CX fraternity  
• Building the framework for digital experiences to drive valuable experiences in the hybrid world of work