About us

Consumer behaviour has changed drastically in the past year and a half, especially with the pandemic. People are now more impatient than ever and businesses need to change the way they operate to meet these new demands. Businesses must be agile and adaptable to survive in this new landscape. To stay ahead of the curve, it is essential that you are constantly looking for ways to improve CX. By taking a closer look at digital channels and how customers use them, it is necessary to make changes to improve their experience. DCX Confex & Awards 2024 invited CX leaders to discuss about the latest trends and advancements in customer experience by engaging keynotes, enterprise use-cases, exhibitors' showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations.

Key discussion points

• CX in 2030: Orchestrating the Future of CX 
• Omnichannel Experiences: Examine the importance of delivering seamless experiences across various channels. Discuss strategies to integrate and optimize omnichannel interactions for a unified customer journey.  
• Personalization in CX: Delve into the role of data analytics and AI in creating personalized and tailored customer experiences.  
• CX Metrics and Measurement: Explore key performance indicators (KPIs) for measuring the success of CX initiatives.  
• Human-Centric Design in Technology: Discuss the significance of human-centric design principles in developing technology solutions for optimal customer experiences.  
• Cloud-Driven Excellence to Elevate CX and EX: Discuss how shifting to a pure cloud platform not only enhances customer experience (CX) but also optimizes Employee Experience (EX), aligning with modern CX strategies.